Unified Communications Engineer
About The Position
INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. The Infrastructure Engineer has a mid-level understanding of many components of the IT infrastructure and appreciates how the component pieces work together to enable end user applications and support services. While technical specialization in areas of server, compute, network, storage, data centers, communication services, data protection services, and virtualization is pervasive Infrastructure Engineers are encouraged to obtain moderate depth of knowledge and experience across multiple engineering disciplines. Infrastructure Engineers support senior and lead engineers with technical infrastructure implementation, automation and ongoing maintenance activities. Additionally, the Infrastructure Engineer provides feedback, recommendations and as-built documentation on technical and architectural designs throughout the infrastructure's life-cycle. This approach supports a life-cycle of continual process improvement part of our IT Service Management discipline. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Requirements
- Bachelor's degree or 2 years of relevant experience in related field required.
- Previous work experience with an infrastructure specialization
- ITIL certification within 6 months of hire.
- Must be able to communicate effectively in English (Verbal/Written)
- Infrastructure Engineer Unified Communications: Previous experience with mobile telecommunications provisioning and troubleshooting
- Previous experience with syslog and call detail records
Nice To Haves
- Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
- Previous experience with telecommunications alarm management platforms and remote monitoring experience preferred.
- Previous experience with Ethernet, Internet Protocol, Routing, and QoS preferred.
Responsibilities
- Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
- Installs and configures systems according to design specifications.
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
- Supports testing and evaluation of technologies under review.
- Plans, documents, and implements software patches and upgrades for infrastructure components.
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
- Provides technical support and 24X7 incident response.
- Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
- Assists with the development and ongoing support of annual infrastructure performance and capacity reports.
- The Infrastructure Engineer reports to the department Manager or Director.
- This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office environment.
Benefits
- front-loaded PTO
- medical benefits through the extensive INTEGRIS Health network
- financial assistance for continued education
- 24/7 mental health support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
