Unified Communications Engineer

TEKsystems•Saint Paul, MN

4d•$45 - $55•Onsite

About The Position

Our client is seeking an experienced Unified Communications Engineer to support an active migration from Avaya to Zoom Phone. This individual will step into the project mid-stream, quickly understand the current state, and independently drive the remaining migration activities through completion. The ideal candidate is a senior-level UC/telephony engineer who can hit the ground running with minimal ramp-up, take ownership of an in-progress migration, and successfully get the organization off Avaya and onto Zoom Phone.

Requirements

Strong enterprise telephony / voice engineering experience
Hands-on UCaaS migration experience
Experience with SIP, PSTN, call routing, number porting, and E911
Avaya experience
Ability to independently take ownership of an active migration
Strong organization and communication skills
Strong troubleshooting and problem-solving skills
Experience supporting multi-site enterprise environments
Carrier/vendor coordination experience

Nice To Haves

Zoom Phone migration experience
Multi-site enterprise migration experience
Carrier/vendor coordination
Cutover planning and post-migration support
Ability to travel to locations as needed

Responsibilities

Support and drive the Avaya to Zoom Phone migration
Configure and manage enterprise telephony, including call flows, auto attendants, hunt groups, and number porting
Support SIP/PSTN connectivity and E911
Coordinate migration activities, testing, and cutovers
Track outstanding tasks and drive the project toward completion
Communicate effectively with IT teams, end users, vendors, and leadership
Troubleshoot and resolve voice/telephony issues throughout the migration
Cutover planning, testing, and post-migration support
Strong documentation and project tracking skills
Ability to work independently with minimal supervision
Comfortable communicating with both technical and non-technical stakeholders