Unified Communications (UC) Engineer

AHU Technologies Inc • Washington, DC

84d • $45 - $50 • Remote

About The Position

This position is responsible for providing support to internal and remote users by installing, configuring, and upgrading telecommunication products. The role involves serving as the first point of contact for customers seeking technical assistance, monitoring and maintaining the voice network, and working with partners on upgrades and patch management. The engineer will manage helpdesk tickets, configure new hire profiles, update equipment inventory, and perform technology refreshes. The position requires documenting work activities, maintaining inventories of telecom assets, and participating in the development of documentation for the telecom infrastructure. Collaboration in meetings and installation/movement of assets are also part of the role. The engineer will provide technical direction and engineering knowledge for communications activities, ensuring proper planning for building communications spaces and media pathways. They will develop, operate, and maintain voice, wireless, video, and data communications systems, and perform complex engineering or analytical tasks within the communications function.

Requirements

• 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems
• 1-5 years of experience providing direction for communications activities related to large comm. networks
• Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
• Proven experience with telecom system PBX\ACD\UIP
• Proven experience in asset management in the areas of hardware and software
• Good technical understanding of network, telecommunications, and mobile devices
• Proven experience with Call Center Environment
• Bachelor’s degree in IT or related field or equivalent experience

Nice To Haves

• Installing, configuring, and upgrading telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
• Serving as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
• Monitoring and maintaining Client Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
• Working with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
• Managing Helpdesk Tickets of Telecom related issues using Zendesk.
• Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
• Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
• Maintain Voice network cabling closets and cable location inventory.
• Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy
• Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
• Performs all duties in accordance with Client policies and procedures
• Maintain inventories of all Client Telecom assets using the FCMS inventory and Verizon Portal to secure assets
• Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
• Participate in meetings as required and directed to insure clear communication within IT Operations.
• Install and move assets as required according to Client IT Operation processes.

Responsibilities

• Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
• Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
• Develops, operates, and maintains voice, wireless, video, and data communications systems.
• Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level