2027 Summer Internship - Network / Unified Communications (UC) Intern

Select Medical•Mechanicsburg, PA

11d•Onsite

About The Position

The Unified Communications (UC) Intern provides supervised support for Select Medical’s unified communications environment while gaining practical experience across interconnected communication technologies. The intern assists with routine troubleshooting, documentation, ticket updates, testing, and project activities involving voice and phone systems, contact center platforms, electronic faxing, cloud-based communication services, and supporting network technologies. The role builds foundational knowledge of Voice over IP (VoIP), Fax over IP (FoIP), contact center technologies, telecom carriers and services, wireless networking, and modern communication platforms. Issues may affect an individual user, a location, or multiple facilities; the intern works under experienced team members’ direction and escalates issues appropriately. The 12-week paid internship is part of Select Medical’s 2027 Summer Internship Program at its corporate office in Mechanicsburg, Pennsylvania. The program includes 20 hours of classroom lecture, 460 hours of supervised work experience, weekly reading assignments, learning luncheons, and a tour of a local hospital and outpatient clinics. The internship begins Monday, May 17, 2027, and ends Friday, August 6, 2027. The rate is $15.50 per hour. The position is on-site and is not remote.

Requirements

Must be pursuing a bachelor's degree in Information Technology and Software Development or a related major.
Must have completed sophomore year before the internship starts.
Must be available to attend the entire internship.

Responsibilities

Assist with diagnosing and investigating routine issues reported to the Unified Communications team under the guidance of experienced staff.
Gather relevant information, reproduce reported issues when appropriate, and document findings to support root-cause analysis.
Work with other IT groups, vendors, and carriers through established ticketing and escalation processes.
Provide clear, timely status updates to team members and affected users using approved communication channels.
Support assigned portions of small projects, including equipment preparation, inventory, testing, documentation, and implementation activities.
Respond promptly to assigned incidents and tasks involving software, phones, or network connectivity, and keep records current.
Document customer impact and escalate issues to the appropriate team member when guidance is needed, service targets may be missed, or an issue is severe.
Maintain accurate communications system records, including equipment inventory, cabling information, locations, software versions, and procedural documentation.
Assist the Voice/UC engineering team with testing, documentation, and continuous improvement of contact center and communications solutions.
Participate in training, team meetings, job shadowing, knowledge-sharing sessions, and other learning activities.
Follow change management, information security, safety, confidentiality, and departmental procedures for all assigned work.
Complete other learning activities, tasks, and projects appropriate to the internship as assigned.