Unified Communications Engineer

Koniag Government Services•Huntsville, AL

22h•Onsite

About The Position

Koniag Information Technology Services (KITS), a Koniag Government Services company, is hiring a Unified Communications Engineer to support an Army customer in Huntsville, Alabama. The position requires on-site presence and a secret clearance. The engineer will support a global UC/VTC network providing telepresence, videoconferencing, and teleconference services to Army enterprise customers worldwide, with an emphasis on engineering support for the Army Materiel Command’s UC/VTC network. The role involves managing, configuring, installing, maintaining, and securing unified communications and video teleconferencing infrastructure. The engineer will provide operational support and performance analysis, maintain system reliability, address vulnerabilities and security updates, support RMF documentation, manage dial plans, ensure interoperability across DoD and Army organizations, and coordinate advanced troubleshooting with vendors. The posting identifies the position as Unified Communications Engineer I in its description of the responsibilities.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
At least 2 years of experience supporting UC/VTC systems and infrastructure.
Experience with Cisco collaboration products and technologies.
Background supporting enterprise communication systems.
Knowledge of H.323 and SIP protocols.
Experience with Cisco Meeting Servers, Video Communication Servers, or similar platforms.
Knowledge of video conferencing infrastructure components and architecture.
Understanding of telepresence systems and technologies.
Experience configuring and maintaining UC soft-client solutions.
Familiarity with virtualized communication appliances.
Knowledge of security compliance requirements and vulnerability management.
Experience applying firmware updates and patches to communication systems.
Understanding of STIG implementation and security compliance.
Ability to manage dial plans and ensure system interoperability.
Experience troubleshooting complex UC/VTC issues.
Knowledge of network protocols as they relate to real-time communications.
Ability to work with vendor technical support for advanced issue resolution.
Experience with RMA processes and procedures.
Understanding of documentation requirements for government systems.
Strong problem-solving and analytical skills.
Excellent written and verbal communication abilities.
Ability to obtain and maintain required security clearances.
Willingness to work on-site in Huntsville, Alabama.

Nice To Haves

Knowledge of Expressway and dial plans.
Security+ certification.
Team collaboration and communication skills.
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or similar.
Experience working with DoD or Army communication systems.
Knowledge of RMF processes.
Familiarity with DoD security requirements and compliance.
Experience supporting global, distributed communication environments.
Background in network engineering or administration.
Knowledge of Quality of Service (QoS) for real-time communications.
Experience with Session Border Controllers (SBCs).
Familiarity with cloud-based collaboration solutions.
Understanding of voice and video codecs and optimization.
Experience with performance monitoring and analysis tools for UC systems.
Knowledge of bandwidth management for video communications.
Experience supporting executive-level video conferencing needs.
Background in UC system capacity planning.
Familiarity with current industry trends in unified communications.

Responsibilities

Provide engineering support for UC/VTC systems, infrastructure, and SIP systems.
Deliver top-level support for telepresence and video conferencing technologies.
Provide operational support and performance analysis of global collaborative services.
Ensure supporting infrastructure is stable, reliable, and optimized.
Maintain, configure, upgrade, and manage UC/VTC infrastructure components, including Cisco Meeting Servers, telepresence management suites, codecs, UC soft-client solutions, and virtualized appliances.
Evaluate Information Assurance Vulnerability Alerts (IAVAs) and security-related updates, assess their impact on the UC environment, and apply firmware updates and patches to mitigate vulnerabilities.
Implement Security Technical Implementation Guides (STIGs) as defined by the AMC ISSO and follow security requirements, including password management.
Assist with and provide input for Risk Management Framework (RMF) accreditation documentation updates.
Manage internal dial plans for associated UC systems.
Ensure interoperability with external organizations across DoD and Army.
Work with system vendors on advanced troubleshooting.
Process Return Material Authorization (RMA) requests as needed.