Unified Communications Engineer III (M365)

University of Central Florida

2d • $75,809 - $90,000 • Onsite

About The Position

The UCF IT department within Facilities and Business Operations is seeking to hire a Unified Communications Engineer III (M365). This role is responsible for administering and optimizing Microsoft 365 services to support secure, reliable, and compliant operations across the university. This role owns key platform services, drives service improvements through projects and automation, and partners with customers and IT teams to enhance adoption and user experience.

Requirements

• Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Position requires a valid Class E driver’s license.
• This position may involve driving to various locations on and off campus to conduct University business.
• All applicants must be authorized to work for any U.S. employer.
• Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

• Advanced experience with Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive, in a complex enterprise environment.
• Strong expertise in Microsoft Purview, including Data Loss Prevention (DLP), retention policies, and sensitivity labeling.
• Experience developing automation using PowerShell, Power Automate, and Microsoft Graph API.
• Experience managing identity and access controls, including Entra ID and Conditional Access policies.
• Demonstrated experience leading or supporting M365 migrations, implementations, or major service improvements.
• Experience evaluating and deploying new Microsoft 365 features, including Copilot for M365.
• Familiarity with IT service management practices and tools such as ServiceNow.
• Experience working in higher education or similarly large, decentralized organizations.
• Knowledge of regulatory and compliance frameworks such as FERPA and state public records laws.
• Proven ability to mentor junior engineers and contribute to team knowledge-sharing initiatives.

Responsibilities

• Administer and maintain Microsoft 365 services including Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Purview.
• Own assigned service areas end-to-end, ensuring strong performance, availability, and compliance with university standards.
• Implement and manage data governance controls (e.g., DLP, retention, sensitivity labels) aligned with FERPA and state regulations.
• Monitor tenant health and service metrics; proactively identify and address issues.
• Troubleshoot and resolve complex M365 issues, identifying root causes and implementing lasting solutions.
• Manage incidents and requests in ServiceNow with clear documentation and timely communication.
• Escalate issues as needed, providing complete context for efficient resolution.
• Support Entra ID and Conditional Access configurations in coordination with Identity Management.
• Serve as a primary contact for M365 services, delivering professional and responsive customer support.
• Communicate technical concepts in clear, non-technical terms, outlining impact and options.
• Collaborate with IT partners (e.g., Security, Infrastructure, Enterprise Voice) to coordinate changes and services.
• Lead or contribute to M365 projects such as migrations, policy implementations, and service enhancements.
• Track progress, communicate updates, and identify risks with proposed solutions.
• Maintain accurate documentation including configurations, runbooks, and procedures.
• Evaluate Microsoft 365 roadmap updates and test new features in non-production environments.
• Follow established change management processes, including planning, testing, and rollback readiness.
• Support evaluation and deployment of emerging tools, including Copilot for M365.
• Develop PowerShell scripts and Power Automate workflows to streamline administrative tasks.
• Leverage Microsoft Graph API for automation, reporting, and configuration management.
• Identify and propose opportunities to improve efficiency through automation and process improvements.
• Provide guidance and mentorship to junior engineers.
• Contribute to team knowledge-sharing and continuous improvement initiatives.
• Stay current with Microsoft 365 technologies and industry best practices.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior