Senior Unified Communications Engineer

CHS, Inc.•Inver Grove Heights, MN

1d•Hybrid

About The Position

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. CHS has an exciting opportunity within our Information Technology group. We are seeking a Senior Unified Communications Engineer to deliver modern voice and collaboration technologies supporting the organization’s enterprise communication and customer engagement platforms. This role will play a key part in our ongoing transformation to Microsoft Teams Voice and Contact Center as a Service (CCaaS) platforms such as Five9, ensuring reliable, scalable, and secure unified communications across CHS. To be considered for this position, qualified candidates must currently reside in the Minneapolis/St. Paul, MN metro area to work a hybrid structure (3-days per week) at our corporate office located in Inver Grove Heights, MN.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience, education and training)
4+ years of experience in enterprise telephony, VoIP, or unified communications engineering to include:
Hands-on experience with Microsoft Teams Voice deployment and administration
Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred)
Strong understanding of TDM, IP-PBX, and VM/UM integration
Experience designing, administering, and troubleshooting dial plans, call flows, and vectors
Proficiency with PowerShell and/or Python scripting for automation and system management
Proven ability to work collaboratively across the business and IT teams

Nice To Haves

Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems
Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance
Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise
Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination
Understanding of cybersecurity principles related to voice systems
Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred)
Experience with IVR, ACD, call recording, CTI, and CRM integrations
Excellent documentation and communication skills for both technical and non-technical audiences
Ability to mentor peers and contribute to a culture of continuous improvement

Responsibilities

Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred).
Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice.
Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions.
Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes.
Develop telecommunications solutions addressing user and departmental needs across multiple business units.
Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking.
Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management.
Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability.
Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints.
Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks.
Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services.
Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency.
Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team.
Perform other responsibilities as needed or assigned.