MHN Unified Communication Administrator

Marshall Health Network•Huntington, WV

17h

About The Position

The Unified Communications Administrator operates and maintains Marshall Health Network’s voice and communications infrastructure, ensuring the reliability and performance of phones throughout the enterprise. The role is part of a team and reports to the Communications Supervisor. Responsibilities include administering voice systems and related infrastructure, monitoring and testing performance, troubleshooting issues, and collecting data to support security and reliability. The administrator also maintains and updates hardware and software, manages licenses, coordinates maintenance and downtime, and supports help desk staff with Unified Communications tickets.

Requirements

Bachelor’s degree in computer science, networking, or a related IT field, or an equivalent combination of education and experience.
Three years of experience managing networks and IT infrastructure.
Knowledge of computer hardware, networks, and peripherals.
Knowledge of VOIP phone deployment and voicemail setup.
Knowledge of various cable types.
Excellent network, server, and PC troubleshooting skills.
Excellent network analysis fundamentals.
Strong technical, analytical, and problem-solving skills.
Strong written and verbal communication skills.
Customer service and interpersonal skills for working with clinicians and coworkers.
Ability to communicate complex matters to people with varying levels of education.
Ability to work under pressure and manage multiple projects.
Ability to meet aggressive deadlines.
Advanced skill level with MS Office.
Ability to push and pull objects weighing less than 35 pounds.
Ability to perform simple manipulative skills such as writing, collating, and grasping objects.
Ability to perform tasks requiring eye-hand coordination, such as operating computers and keyboarding.
Ability to perform gross motor coordination tasks such as reaching, turning, and moving about.
Ability to be mobile and move from one place to another.
Ability to hear normal sounds with some background noise.
Ability to perform moderately difficult manipulative skills and see objects closely.

Nice To Haves

Relevant certification such as CCNA, Network+, or Microsoft certification.
Hospital or healthcare experience.

Responsibilities

Oversee and support daily administration of the organization’s phone environment.
Maintain physical voice-system components, including cables, switches, routers, and other network devices.
Implement networking and telecommunication infrastructure and support related equipment, including routers, switches, circuits, servers, and racks.
Maintain physical and virtual servers, virtualization platforms, VOIP phones, and other relevant hardware and software.
Monitor and test voice performance, prepare reports, and troubleshoot performance issues.
Configure Unified Communications devices according to security standards, monitor security measures, and resolve security issues.
Manage licenses for servers and software.
Ensure phone hardware is patched and updated, coordinating maintenance and downtime as necessary.
Support help desk staff with tickets related to Unified Communications issues.
Perform other duties as assigned by the organization.