Unified Communication Technician I

Innova Solutions • New Jersey, NJ

8h

About The Position

Innova Solutions is hiring a Unified Communications (UC) Technician for a six-month contract in Moorestown, New Jersey. The technician installs, programs, services, tests, and troubleshoots UC systems across premise-based, hosted, and cloud environments. Supported solutions include chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, speech recognition, unified messaging, email, and digital signage.

The role involves resolving point-to-point and point-to-colocation network application issues, completing moves, adds, changes, and deletions on supported product lines, and coordinating daily jobs and work orders with operations team members. The technician is expected to provide professional customer service, work accurately and on time with minimal supervision, and maintain time, work order, billing, and SLA documentation.

This position is full-time and contract, and is open only to applicants who can be engaged on a W-2 basis. The stated pay range is $27–$30 per hour. Benefits are offered based on eligibility.

Requirements

• Associate degree or certification in a technology services or technical discipline, or equivalent work experience.
• At least 2 years of experience with UC systems and Smart Hands support.
• Ability to install, service, program, test, and troubleshoot UC systems.
• Strong customer service and communication skills.
• Ability to read blueprints and architectural, mechanical, and electrical documents.
• Familiarity with PBX and legacy voice systems.
• Ability to complete work accurately and on time with minimal supervision.
• Valid driver's license.

Nice To Haves

• Cisco CCNA Voice/Network Certification.
• Microsoft MCSE Certification.
• Avaya ACIS, ACSS, or ACSE Certification.
• Experience supporting Cisco, Microsoft, Avaya, NEC, Mitel, ShoreTel, and Unify platforms.

Responsibilities

• Install and program UC platforms and solutions, including chat, presence, voice, mobility, audio, web, video, desktop sharing, call control, speech recognition, unified messaging, email, and digital signage.
• Support premise-based, hosted, and cloud UC environments.
• Install, service, program, test, and troubleshoot UC systems.
• Troubleshoot point-to-point and point-to-colocation network applications.
• Complete moves, adds, changes, and deletions on supported product lines.
• Ensure customer satisfaction through professional interactions with internal and external customers.
• Receive, plan, and prioritize daily jobs and work orders within the assigned territory.
• Coordinate with operations team members to complete projects and work orders efficiently.
• Complete required documentation, including time reporting, work order updates, billing information, and SLA-related records.

Benefits

• Medical and pharmacy coverage (based on eligibility).
• Dental and vision insurance.
• 401(k).
• Health savings account (HSA).
• Flexible spending account (FSA).
• Life insurance.
• Pet insurance.
• Short-term and long-term disability coverage.
• Accident and critical illness coverage.
• Pre-paid legal and ID theft protection.
• Sick time and other paid leaves as required by law.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree