Unhoused Outreach Ambassador

Block by Block•Reno, NV

11d•Onsite

About The Position

Responsible to establish and build relationships with local social service agencies and strive to direct the unhoused and others in need of services to agencies and programs that are able to provide needed resources such as crisis intervention. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Requirements

Valid Nevada Driver's License Required
Weekends Required
Hospitality
Outreach
High School Diploma or GED
Must have excellent communication skills
Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.
Must have the ability to remain calm in high-pressure situations
Must have the physical capacity to walk and stand or ride a bike continuously during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)
Must be able to work outdoors in all conditions with provided inclement weather gear

Nice To Haves

Social services
Ability to work outdoors in ALL weather conditions

Responsibilities

Actively look to identify those in need and establish relationships. Introduce them to established programs and agencies that are there to help meet their needs. Work towards establishing mutual respect to reduce the public nuisance perception of homelessness.
Establish relationships and resources: Develop constructive and cooperative working relationships with the city, county and state agencies that are in place to respond to the needs of the homeless and neediest of the community. Strive towards a cooperative effort to make a positive impact on homelessness in the district.
Patrol the district: Patrol on bike or foot to locate and reach out to those in need, as well as to direct those in public spaces to services or more suitable locations.
Observe and report: While on patrol be watchful for unwanted behaviors or criminal activity and report to Safety Ambassadors via two-way radios.
Hospitality: While on patrol will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.
Reporting: Creates written, detailed, and accurate Incident reports.
Provides accurate descriptions of persons, vehicles and other similar identifiers to law enforcement and others when needed.
Professionalism: Must maintain a helpful, positive, and professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.