Ambassador

LAZ Parking Midwest • Denver, CO

4d • Onsite

About The Position

The Ambassador role at LAZ Parking is focused on being the face of exceptional customer service. Ambassadors are responsible for creating a positive parking experience for every customer through exceptional service, maintaining a clean and safe parking facility, and ensuring smooth day-to-day operations. This role requires professionalism, attention to detail, and a commitment to customer satisfaction. The position involves creating an outstanding experience for guests and clients, assisting customers, processing payments, maintaining facilities, and ensuring safety.

Requirements

• Customer service experience required.
• Ability to communicate effectively in English.
• The City of Denver requires that all candidates pass an English proficiency exam.
• Strong interpersonal and customer service skills.
• Ability to work independently and manage multiple tasks.
• Ability to remain professional during challenging situations.
• Reliable transportation to and from work.
• Ability to understand and follow company policies and procedures.

Nice To Haves

• Previous parking, hospitality, retail, facilities, or customer-facing experience.
• Cash handling or payment processing experience.
• Experience working outdoors or in active environments.

Responsibilities

• Welcome customers with a friendly, professional, and helpful attitude.
• Build positive relationships through responsive service and effective problem resolution.
• Assist customers in parking facilities, lobbies, lanes, and office areas.
• Provide directions, answer questions, and assist with parking-related concerns.
• Deliver exceptional customer experiences through a positive, "can-do" approach.
• Process monthly parking payments, debit transactions, and credit card payments.
• Complete required reports and documentation accurately and efficiently.
• Maintain parking equipment and report operational issues promptly.
• Support daily parking operations while following company policies and procedures.
• Communicate effectively with supervisors and team members regarding operational needs.
• Maintain a clean, professional, and welcoming environment.
• Perform routine facility upkeep, including sweeping, trash removal, surface cleaning, and minor maintenance tasks.
• Monitor the property for safety concerns and address potential hazards promptly.
• Help direct traffic to ensure safe and efficient vehicle flow.
• Assist in maintaining a secure environment for customers and employees.
• Arrive prepared, in uniform, and ready to work for all scheduled shifts.
• Work independently with minimal supervision while remaining a collaborative team member.
• Follow supervisor instructions and company standards.
• Support location needs and perform additional duties as assigned.

Benefits

• Great starting pay
• Eligible for free RTD ECO Pass
• Immediate hiring opportunities
• No experience required – paid training provided
• PayActiv – Access your earned wages before payday
• Free company uniforms
• Growth opportunities with a national industry leader
• Active work environment – no desk required
• Supportive team culture focused on success
• Full-time benefits available, including medical, dental, vision, PTO, and 401(k)
• Team Atmosphere
• Growth Opportunities
• PayActiv – Access earned wages before payday
• Paid Training
• Free Company Uniforms
• Employee Assistance Program (EAP)
• Health Coaching Resources
• Smoking Cessation Program
• Medical, Dental, and Vision Coverage
• 401(k)
• Paid Time Off
• Short-Term Disability
• Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed