Ambassador

LAZ Parking Midwest•Detroit, MI

4d•Onsite

About The Position

The Ambassador greets and creates a welcoming atmosphere for our customers and clients. The requirements are that the candidate must put the employees name on their application OR provide the employees name that referred at the time of interview. You are: You’re charismatic, full of energy, and happy to help in any way you can. Responsible is your middle name. You never disappoint because it’s not in your nature. Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt. Proficient in basic computer skills in the parking revenue control system Able to work with or without supervision Able to communicate professionally and effectively. Open to feedback, differing opinions and other points of view. Timely and demonstrates sense of urgency. Excellent team-building and interpersonal skills. A team player and can help motivate your team.

Requirements

Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively.
Open to feedback, differing opinions and other points of view.
Timely and demonstrates sense of urgency.
Excellent team-building and interpersonal skills.
A team player and can help motivate your team.
Strong customer service experience.
Willingness to be flexible, work multiple facility locations.
Ability to handle challenging and at times, emotionally charged situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Nice To Haves

Cash handling experience is preferred but not required.
Parking industry experience is preferred but not required.

Responsibilities

Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
Assist with cashiering functions as needed.
Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Complete other related duties as assigned.