Unemployment Insurance Supervisor (Adjudication)

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. This position will oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans. The supervisor will train and support staff on complex unemployment claims, coordinate operations with other supervisors, create and review procedures, review employee data and reports, and monitor unemployment claim data for quality and workload levels. They will also handle customer disputes and complaints, and clearly explain unemployment laws and rules.

Requirements

• Option 1: 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law). AND 12 months training or experience in supervisory principles/techniques.
• Option 2: Completion of undergraduate core program in public or business administration AND 12 months training or expereince in supervisory principles/techniques.
• Option 3: The equivalent of minimum class qualifications for employment noted above.
• Experience working with federal and state employment or unemployment programs
• Strong leadership, analytical and problem-solving skills
• Able to manage competing priorities and stay calm in a fast-paced environment

Responsibilities

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims
• Work with other supervisors across ODJFS to coordinate operations
• Create and review procedures to ensure they follow all laws and regulations
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree