Unemployment Insurance Claims and Re-Employment Specialist

State of Utah Office of the Governor • Salt Lake City, UT

8d • Hybrid

About The Position

The Department of Workforce Services (DWS) is seeking up to 5 motivated and highly skilled Unemployment Insurance (UI) and Re-Employment Specialist's to join the UI team. This position will require several weeks of initial in-person training that will take place in Salt Lake City. Part-time teleworking is offered after initial training and with demonstrated proficiency in the job. Employees in this position will take incoming calls and gather information from customers who are in need of filing for unemployment benefits, and will conduct face to face meetings with customers to assist them in their re-employment efforts. You will be required to regularly travel to and/or work from a central office in Salt Lake City, and/or your nearest State of Utah DWS Employment Center.

Requirements

• Looking for an entry level position to start building a career with the State of Utah.
• Outstanding customer service skills.
• Ability to work on chats, phones, audits, emails and online video appointments daily.
• Must successfully pass a criminal history check.

Nice To Haves

• Fluency in Spanish.
• A Bachelor's degree or higher.

Responsibilities

• Provides clients with information concerning rights, options, benefits, services, goals and expectations.
• Collects and reviews client information to determine clients'/applicants' eligibility and options.
• Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
• Maintains accurate records and logs.
• Ensures compliance with applicable federal and/or state laws, regulations and/or agency rules, standards and guidelines.
• Receives, researches and responds to incoming questions or complaints; provides information, explains policy and procedures and/or facilitates a resolution.
• Counsels clients and prospective clients; screens referrals and provides community outreach.

Benefits

• Eligible for a full benefits package.
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level