Unemployment Insurance Manager (Compliance)

State of Ohio • Columbus, OH

2d • Hybrid

About The Position

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through various programs including Unemployment Insurance. The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, providing short-term income to unemployed workers and reducing hardship during periods of unemployment. The Compliance Manager oversees the daily operations of the Unemployment Insurance (UI) Program Integrity Compliance team, ensuring audit work meets performance standards and supports the agency's mission to protect the integrity of Ohio's Unemployment Insurance program. This role is crucial in identifying and preventing Fictitious Employers from entering the UI system through proactive oversight, data monitoring, and strong audit and investigative practices.

Requirements

• Option 1: 12 months experience as an Unemployment Insurance Supervisor
• Option 2: 36 months experience or training in government laws, rules, regulations, &/or procedures governing unemployment insurance AND 12 months experience in supervisory principles/techniques
• Option 3: Completion of undergraduate core program in public or business administration AND 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance AND 12 months experience in supervisory principles/techniques
• Option 4: The equivalent of minimum class qualifications for employment noted above
• Knowledge of Unemployment Insurance (UI) program
• Knowledge of auditing, investigations, management, supervision and labor laws
• Strong communication, analytical, supervisory and management skills
• Skills in auditing and investigative work
• Ability to use advanced data analytics
• Intermediate Excel skills
• Strong report-writing abilities

Responsibilities

• Oversee daily compliance audit operations and plan audit activities
• Supervise staff, assign work, give direction and review performance
• Provide technical guidance on all phases of the compliance unit process
• Recommend, develop and interpret internal policies and state/federal laws and regulations
• Evaluate program performance by developing and analyzing performance data
• Advise UI leadership on policy issues and act as a liaison with other sections
• Respond to or oversee responses to sensitive and technical inquiries about unemployment laws and policies
• Prepare administrative reports, technical correspondence and written materials for leadership review
• Ensure accurate recordkeeping and monitor reports
• Participate in hiring decisions, give feedback, set goals, and conduct performance evaluations
• Approve or deny leave and recommend disciplinary actions when needed
• Create a team-focused culture that supports professional development and process improvement
• Lead staff trainings on policy updates, procedures, and program changes
• Facilitate staff meetings and discussions
• Approve or deny travel reimbursement requests

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree