Unemployment Claims Assistant - AZ, On Site
About The Position
The Unemployment Claims Assistant provides administrative support to the Unemployment Services team. This role involves processing and distributing inbound mail, email, cases, and inquiries, as well as facilitating outbound mail. The assistant will maintain client and claim data in Unemployment Tracking software, organize and maintain filing systems, and update various tracking systems, ensuring timely entry of sensitive information to meet procedural deadlines. Additionally, the role may assist with birthday and anniversary recognition, maintenance of the team calendar, and team meeting/event coordination and preparation. Special projects may also be assigned.
Requirements
- A strong drive to deliver exceptional client support to both external and internal customers.
- A flexible, positive attitude, and a dedicated team player and collaborator.
- Strong organizational skills, attention to detail, and follow-through.
- Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
- Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
- Familiarity with Microsoft Office applications.
- Drive to learn, grow, and contribute to the overall success of the company.
- Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.
Nice To Haves
- High School Diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
- Prior work experience in an office environment is preferred but not required.
Responsibilities
- Process and distribute inbound mail, email, cases, and inquiries.
- Facilitate outbound mail.
- Maintain client and claim data in Unemployment Tracking software.
- Organize and maintain filing systems, update various tracking systems.
- Ensure timely entry of sensitive information to meet procedural deadlines.
- Assist with birthday and anniversary recognition, maintenance of team calendar, team meeting/event coordination and preparation.
- Assist with special projects as assigned.
Benefits
- Health Insurance : Medical, dental, and vision coverage
- Retirement Plan : 401(k) with company match
- Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
- Life insurance
- Short term disability
- Long term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness
- Accident
- Cancer
- Hospital protection
- Legal and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
