Unemployment Claims Assistant - AZ, On Site
About The Position
The Unemployment Claims Assistant provides administrative support to the Unemployment Services team. This role is based in Chandler, Arizona, and is a work-from-office position within a dynamic, global company. Vensure Employer Solutions is a leading organization in the HR technology and service sector, offering a comprehensive suite of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company serves over 95,000 businesses and processes over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure assists thousands of businesses in streamlining and growing their operations with custom strategies designed to benefit both employers and employees.
Requirements
- A strong drive to deliver exceptional client support to both external and internal customers.
- A flexible, positive attitude, and a dedicated team player and collaborator.
- Strong organizational skills, attention to detail, and follow-through.
- Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
- Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
- Familiarity with Microsoft Office applications.
- Drive to learn, grow, and contribute to the overall success of the company
- Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.
Nice To Haves
- High School Diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
- Prior work experience in an office environment is preferred but not required.
Responsibilities
- Process and distribute inbound mail, email, cases, and inquiries.
- Facilitates outbound mail.
- Maintain client and claim data in Unemployment Tracking software.
- Organize and maintain filing systems, update various tracking systems.
- Ensures timely entry of sensitive information to meet procedural deadlines.
- Assist with birthday and anniversary recognition, maintenance of team calendar, team meeting/event coordination and preparation.
- May assist with special projects as assigned.
Benefits
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
- Life insurance
- Short term disability
- Long term disability
- Employee assistance program (EAP)
- Flexible spending account (FSA)
- Health savings account (HSA)
- Identity theft protection
- Critical illness
- Accident
- Cancer
- Hospital protection
- Legal and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
