Underwriting Support Specialist, Liability
About The Position
The Underwriting Support Specialist acts as a resource and integral member of the underwriting team, helping overcome workload obstacles and meet timelines by providing basic underwriting support. The role handles day-to-day client servicing, manages workflow, and reinforces ease of doing business with Markel by meeting or exceeding agent and broker expectations and consistently providing quality service. The specialist serves as a point of contact for agents and brokers, gathers information for underwriters, answers questions, resolves low-complexity issues, supports account servicing, and processes transactions that do not require underwriter review or signoff. Underwriter direction is required for attaching appropriate forms and making requested policy changes.
Requirements
- 0–1 year of professional experience.
- Excellent oral and written communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Ability to follow processes and attention to detail.
- Intermediate proficiency in Microsoft Word and Excel.
- U.S. work authorization is required; Markel does not provide visa sponsorship now or in the future.
Nice To Haves
- Bachelor’s degree preferred.
- Willingness to work toward the RPLU credential strongly preferred.
Responsibilities
- Serve as a point of contact for agents and brokers, gathering information for underwriters, answering questions, resolving low-complexity issues, facilitating account servicing, and processing transactions that do not require underwriter review or signoff.
- Obtain information needed to finalize inquiries and transactions, and maintain a suspense and follow-up system for outstanding underwriting items.
- Ensure information entered into appropriate systems is accurate and verify that all required documentation is in the file.
- Communicate with team members, agents and brokers, and other business partners to research and gather information needed to review, analyze, and complete transactions.
- Follow internal guidelines, procedures, and service standards to process assigned work accurately and in a timely manner while meeting compliance standards.
- Participate in problem-solving and continuous-improvement activities, including defining problems, identifying root causes, designing and testing solutions, implementing solutions, and improving processes and procedures.
- Under underwriter direction, attach appropriate forms and make requested policy changes.
- Establish, support, and maintain effective relationships with clients and employees across the organization.
- Participate in special projects and perform other assigned duties to support efficient team operations, customer needs, and business results.
Benefits
- Multiple health insurance plan options for full-time employees.
- Multiple dental insurance plan options for full-time employees.
- Multiple vision insurance plan options for full-time employees.
- Optional life insurance.
- Disability insurance.
- AD&D insurance.
- 401(k) with employer match contributions.
- Employee Stock Purchase Plan.
- PTO.
- Corporate holidays and floating holidays.
- Parental leave.
- May be eligible to participate in the Company's annual incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
