Underwriting Support Representative II

Insurance Administrative Solutions•Clearwater, FL

About The Position

The Underwriting Support Representative II provides customer service support to the Underwriting Department and assists department staff with clerical duties. The role handles customer and agent communications, application and policy follow-up, payment-related processing, data entry, and quality control. It requires courteous, timely service, accurate documentation, and the ability to work effectively in a fast-paced environment. The position may also provide training or mentoring. The schedule is 11 AM–8 PM, with shifts rotated with other employees as needed for department staffing.

Requirements

High school diploma or GED equivalent.
2–4 years of proven customer support experience.
Strong phone contact-handling skills and active listening.
Familiarity with Microsoft Office products.
Ability to adapt and respond to different types of people and tasks.
Excellent communication and documentation skills.
Ability to multitask, prioritize, and manage time effectively and efficiently.
Reliable transportation and the ability to be punctual and dependable.
Ability to fulfill the 11 AM–8 PM schedule.
Ability to work scheduled shifts, rotate schedules with other employees for department staffing needs, and work overtime as needed.

Nice To Haves

Medical insurance background preferred.
May have an agent license, but no active appointments.

Responsibilities

Answer and document calls in a call-center environment while following HIPAA guidelines.
Make outgoing calls to applicants or agents to verify application information.
Prepare letters or send agent-portal messages about amendments, additional requirements, declines, applications or policies not taken, and not-in-good-order application issues.
Follow up on requirements in a timely manner.
Process check requests for declines, applications or policies not taken, and overpayments.
Process and enter additional cash with applications (CWA).
Follow up on application and agent problems.
Calculate premium differences and rates using basic mathematical operations.
Match received facsimiles and mail to the appropriate file in a workflow system.
Follow up on and process pending requirements when received, including updating the administrative database.
Process applications with stop payments on checks or checks returned for insufficient funds (NSF).
Identify when an applicant qualifies for Open Enrollment or Guaranteed Issue, applying relevant federal and state requirements.
Use critical and analytical thinking while working in a fast-paced environment.
Support data entry and quality-control processes during high-volume periods to ensure accuracy and timely processing.
Provide training and/or mentoring.
Work scheduled shifts, rotate schedules with other employees to meet staffing needs, and work overtime as needed.