Underwriting Specialist Supervisor (Internal Only)

MotivHealth Insurance Company • South Jordan, UT

1d

About The Position

The Underwriting Specialist Supervisor is a key leadership role at the heart of MotivHealth's Underwriting operations. You'll ensure cases are set up accurately, files are complete, and deadlines are met, all while coaching and developing a team of Specialists. As the go-to resource for Specialist questions and a trusted partner to Underwriters and Underwriting leadership, you'll play a meaningful role in shaping team processes, improving file quality, and driving continuous improvement across the department.

Requirements

• 3+ years of experience in underwriting operations for TPA operations, or health insurance administration.
• Proficiency in Microsoft Office; experience with Underwriting platforms.
• Strong working knowledge of self-funded plan structures, stop-loss, census processing, and plan document concepts.
• Demonstrated ability to manage competing deadlines and prioritize in a high-volume environment.
• Excellent attention to detail and a track record of high-accuracy work product.
• Strong communication skills — able to coach, give feedback, and partner cross-functionally with Underwriting and operations teams.
• Experience developing or updating SOPs, checklists, and training materials.

Nice To Haves

• Prior supervisory or team lead experience preferred.

Responsibilities

• Review and assign Specialist workload, monitor capacity, and confirm that priority groups and urgent files are progressing on schedule.
• Track approaching deadlines and blocked cases; monitor missing documentation and ensure appropriate follow-up ownership.
• Serve as the first point of escalation for Specialist questions on setup, documentation, census, claims, plan design, and process - reviewing complex or urgent files prior to submission to Underwriting.
• Facilitate weekly team meetings covering workload, process changes, and recurring issues; review setup accuracy and identify error trends.
• Meet with Underwriters and/or Underwriting leadership to gather feedback on file quality and review pending renewals and upcoming workload volume.
• Provide targeted coaching to Specialists based on observed work product; update SOPs and checklists where recurring issues are identified and confirm training progress for newer team members.
• Report team performance metrics to Underwriting leadership, including accuracy, turnaround time, volume, rework, missed deadlines, and escalations - identifying recurring process issues and proposing corrective action.
• Audit a sample of completed files for compliance and update training materials to reflect recent process or system changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed