Underwriting Operations Assistant (Commercial Insurance Programs)

Jencap•Red Bank, NJ

6h•Onsite

About The Position

Join Jencap's Operations team as an Underwriting Operations Assistant, where you’ll help support Program Business and Commercial Lines by ensuring policy service work is completed accurately and on schedule. In this role, you’ll collaborate with agents, vendors, and internal partners to support policy transactions, required notices, reporting, and other underwriting service activities that keep the customer experience moving smoothly. The Underwriting Operations Assistant will work in the Red Bank, NJ location.

Requirements

Minimum of 3 years prior experience in the Property and Casualty industry recommended
Foundational knowledge of insurance coverages, procedures, and terminology
Proficient with Microsoft Excel and Adobe
Strong problem solving, math, and time management skills
Excellent communication skills, both verbal and written
Adaptive to learning multiple technology platforms
Strong interpersonal skills to develop and maintain positive internal and external relationships

Nice To Haves

Experience in ConceptOne or other Agency Management System a plus

Responsibilities

Provide operational support for Program Business and Commercial Lines, ensuring accurate, timely policy service and administrative processing
Coordinate with agents, third-party vendors, production teams, and internal partners to resolve service needs, answer questions, and support workflow execution
Process policy transactions, including ordering inspections, issuing/processing policies and endorsements, and ordering audits as required
Run routine reports and create ad hoc/custom reports to support underwriting, operational tracking, and service metrics
Manage premium finance notices by reviewing Notices of Financed Premium, communicating cancellation notices, and verifying payments and eligibility for reinstatement requests
Prepare and issue required policy notices in accordance with state regulations and company guidelines (e.g., Cancellation, Non-Renewal, Conditional Renewal)
Process monthly commission statements for direct-bill business and follow up on exceptions as needed
Perform quality checks and support audits to confirm work is complete, accurate, and processed within service timelines
Partner with your manager and teammates to align priorities, maintain consistency, and deliver key operational commitments
Deliver responsive customer service by coordinating deliverables and helping ensure adherence to underwriting guidelines and service standards
Manage incoming and outgoing mail daily, distributing items to the appropriate parties and maintaining organized records
Learn and apply underwriting workflows, systems, and service metrics for assigned lines of business and coverages
Own your work by identifying issues early, working with agents and underwriting partners to resolve them, and escalating when appropriate