Underwriting Officer, General Industries & Technology

The Hartford•Hartford, CT

4d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Reporting to the Head of General Industries, the Underwriting Officer for General Industries & Technology is a strategic and dynamic leader responsible Ensuring the quality, integrity, and effectiveness of underwriting decisions by setting clear policy, appetite, authority, and processes; managing portfolio risk, CAT exposure, and emerging risks; and maintaining strong alignment with product, actuarial, operations, and field leadership. Drive forward-looking underwriting strategy by advancing industry, geographic, and line-of-business priorities, evolving industry and referral teams, monitoring performance and market trends, and recommending actions to strengthen results and competitiveness.

Requirements

15+ years of Middle Market Property and Casualty lines carrier underwriting experience
Exceptional leadership and people development skills, with 5+ years direct or indirect people leadership experience is required
Proven track record of leading complex portfolios and delivering profitable growth
Demonstrates strong underwriting acumen, enabling timely, high‑quality risk decisions
Brings prior leadership experience with a proven ability to lead through influence and accountability
Provides effective portfolio leadership, leveraging underwriting trends, product insights, and strategy to protect and expand profit margins
Ability to effectively interact with the C-suite and across all levels of the organization
Assesses, designs, and executes strategic initiatives aligned to business and financial objectives
Demonstrated bias for speed and execution that serves shareholders and customers.
Experience with digital transformation or technology-enabled underwriting
Builds strong, credible partnerships across internal and external stakeholders
Applies innovative and creative problem‑solving to complex business challenges
Leads and delivers complex projects with disciplined execution
Passion for customer-centricity and adaptive leadership.
Consistently drives results, achieving financial performance and enterprise goals
Exhibits strong influencing and change leadership capabilities
Fosters collaboration and teamwork through strong interpersonal effectiveness
Operates effectively in a matrixed environment, navigating ambiguity with sound judgment
Maintains a strong internal customer and service orientation
Willing and able to travel up to 30%

Responsibilities

Maintain and ensure the quality and integrity of Underwriting decisions for Business Units in scope – includes: risk selection, risk evaluation, pricing policy, program structure and terms & conditions
Advance multidimensional Underwriting Priorities: Industry (Industry Teams), Geographic (DUO’s), Line of Business (product/actuary), BU UW (Middle and Large, OCUO)
Continue evolution of Industry/Referral teams to include: Strategy Framework/Roadmap, internal networks and alignment with key specialized broker
Establish, review, maintain and refresh underwriting policy including referral and authority standards, delegation and procedures
Establish, maintain and refresh underwriting appetite in partnership with Product, Actuary, Industry, Middle and Large Underwriting Leaders
Manage CAT exposures and reinsurance treaty participation at direction of CUO and aligned with Corporate philosophy
Establish and maintain efficient underwriting process in partnership with operations, IT and underwriting
Maintain and ensure thoughtful process to understand, underwrite, educate and communicate emerging risks impact on underwriting strategy and execution.
Understand total risk profile of portfolio to include all current and prior risk (SAM, Property CAT, Terrorism, head trauma, product liability, etc.)
Identify trends in performance to set future strategy and develop recommendations for improvement/corrective actions
Work closely with field leadership to garner full view and understanding of external marketplace trends, anticipate customer needs and recommend proactive actions for product, appetite and process
Deploy and manage quality and compliance standards and refine as necessary to maintain integrity of portfolio
Work closely with learning team to address continuing education needs and educational opportunities
Demonstrate ability to excel in a matrix environment to yield successful financial and cultural outcomes
Strong connectivity with Multinational and Complex Property LLA – assure lessons learned from large losses
Steward the countrywide underwriting health of the portfolio in total and by product, industry and geographic sub-portfolios
Responsible for profitable growth, net rate, account segmentation by industry and LOB and Division
Manage pricing, including retention, segmentation and new growth relative to differentiation, loss cost trends and outlook targets
Participate in planning process in partnership with Business, Product and Actuary and Industry FAC RE and treaty special acceptance decisions and process
Responsible for establishing and maintaining close partnership with Product, Actuary and Claims to inform business and anticipate actions on pricing trends, loss reserve trends, threats and opportunities
Develop Industry and LOB strategies to advance profitable growth
Responsible for planning process portion that includes product and actuary outlook inputs
Advance General Industries underwriting talent agenda for exceptional underwriting community, collaboration and cross sell skills and routines, mentoring career paths
SME for advanced learning investments, certifications, CORE Trainee, Underwriter Immersion Program
Maintain and ensure the technical acumen (coverage, limits, program structure) of underwriting staff in every line of business in scope
Accountable for Underwriting Authority delegation and execution
Provide input to underwriting strategies and practices with specific distribution partners as needed
Develop and nurture BU strategic alliances with distribution partners and clients
Maintain/develop an external industry presence
Partner on Low End initiatives
Partner with Head of General Industries in strategic roadmap for future of business
Partner with Small Business & Global Specialty Underwriting Officer to ensure alignment/collaboration
Work closely with all Underwriting Officers in Middle and Large
Contributes to forward‑looking initiatives that drive technology enablement, data‑informed decision making, and sustained workforce readiness as business needs evolve
Responsible to lead and accountable for development and coaching of all underwriting officers in the Business Unit
Driving a Continuing Education mentality across the underwriters in the Business Unit
Responsible to drive our Industry focused roadmap both internally and externally – with goal to differentiate The HIG and risk – to grow our business
Matrix report to both CUO of Middle and Large and Leader of General Industries and Field Ops
Champions UW Culture evolution in General Industries, Tech and Middle and Large overall
Proactive in advocating for the One Hartford mindset on the book and on the team