Underwriting Director, Aging Services - West

CNA • Chicago, IL

5d • Hybrid

About The Position

CNA’s Healthcare Underwriting Team is seeking a strategic, collaborative leader to help guide its Aging Services Retail portfolio. The Director shares leadership responsibility for a portion of the Aging Services Retail team, directly overseeing some of its underwriters and partnering closely with the Aging Services Retail AVP to co-lead the team. The role drives business results, team development, portfolio performance, and strategic growth through CNA’s Retail distribution partners.

The Director coaches and develops underwriters, contributes to training programs, builds agency and broker relationships, and helps establish and execute underwriting policies, marketing initiatives, business strategies, and operating plans. The role manages portfolio growth and profitability, assesses complex risks, determines pricing, reports business and portfolio results to senior management, and supports change and adoption of new technologies and strategic initiatives. The position also represents the team at industry events and monitors relevant market, regulatory, competitive, and industry trends.

Requirements

• Typically a minimum of ten years of underwriting experience with a proven track record of results.
• MBA or equivalent experience.
• Ability to co-lead, coach, and develop an underwriting team while fostering alignment, accountability, and collaboration.
• Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with internal and external business partners at all levels.
• Senior-level technical and business management acumen, underwriting expertise, and knowledge of insurance and underwriting principles, practices, and procedures.
• Strong knowledge of Retail distribution, agency and broker relationship management, and portfolio management strategies that support profitable growth.
• Excellent analytical and problem-solving skills, including assessing complex risks, determining appropriate pricing, and managing multiple priorities and teams.
• Ability to navigate ambiguous situations, lead through change, and support adoption of new technologies and strategic initiatives.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive, long-term view of business goals and objectives.
• Knowledge of Microsoft Office Suite and other business-related software.

Nice To Haves

• Professional designations preferred.

Responsibilities

• Share leadership responsibility for the Aging Services Retail team, with direct oversight of a portion of the team’s underwriters.
• Collaborate with the Aging Services Retail AVP to co-lead the team in alignment with CNA’s strategic direction and business goals.
• Coach, mentor, and develop underwriters, and contribute to the design and delivery of underwriting training and development programs.
• Drive profitable growth through Retail distribution partners and develop and manage key agency and broker relationships.
• Participate with senior management in developing and executing underwriting policy, marketing initiatives, and business strategy.
• Develop and implement operating plans to enhance business performance and achieve strategic objectives.
• Execute portfolio management strategies to achieve growth and profitability targets.
• Represent the Aging Services Retail team at industry conferences and events, and stay current on regulatory, market, competitive, and industry trends.
• Collaborate with senior management on complex underwriting risks and apply advanced analysis to assess risk acceptability.
• Determine appropriate pricing for complex risks based on financial and competitive analysis and in compliance with regulatory requirements.
• Report business progress, portfolio performance, and emerging issues to senior management.
• Act as a change agent for the Aging Services Retail team and CNA enterprise, supporting adoption of new technologies and strategic initiatives.
• Exemplify excellence in underwriting, leadership, distribution, documentation, and team development.
• Perform additional duties as assigned.

Benefits

• Comprehensive and competitive benefits package intended to support employees’ and family members’ physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior