Underwriting Assistant SCE

ICW Group•Orlando, FL

2d•$23 - $36•Hybrid

About The Position

The Underwriting Assistant supports Underwriters within the Service Center of Excellence through account management, policy processing, and policy issuance. The role provides customer service while ensuring Workers' Compensation and Commercial Lines policies are processed accurately, efficiently, and in accordance with company guidelines. It also supports underwriting staff with administrative work and coordinates with internal teams and external agents and insureds to facilitate policy servicing.

Requirements

High school diploma or GED.
At least 1 year of underwriting support, insurance operations, agency, brokerage, or carrier experience.
Strong verbal communication skills, attention to detail, organizational skills, and motivation to deliver excellent customer service.
Ability to work independently and as part of a team.
Adaptability and willingness to learn new processes and tools.
Knowledge of insurance policy processing and issuance workflows.
Understanding of Commercial Lines and/or Workers' Compensation insurance products.
Proficiency with underwriting and policy administration systems.

Nice To Haves

Two or more years of insurance industry experience.
Experience supporting Commercial Lines and/or Workers' Compensation business, including exposure to Property, General Liability, Commercial Auto, and Workers' Compensation coverages.
Associate in Insurance (AINS), Associate in Underwriting (AU), or another relevant insurance designation.

Responsibilities

Support Underwriters with account management and policy processing.
Process new business, renewals, endorsements, cancellations, and reinstatements according to company guidelines.
Maintain organized electronic files and policy documentation.
Review and enter policy information into underwriting systems to ensure accuracy and completeness.
Issue policies, endorsements, and related documents in accordance with company procedures.
Gather and validate information needed for underwriting decisions.
Serve as the first point of contact for customer inquiries during the account life cycle.
Handle correspondence requesting additional account information.
Assist producers by email and phone.
Handle agent and insured phone calls, faxes, and mail.
Order loss runs requested by agents and insureds and send them by fax, email, or mail.
Prepare and mail claims kits and marketing materials requested by agents and insureds.
Assist with policy issuance and document delivery to agents and insureds.
Coordinate follow-up on outstanding underwriting requirements and documentation.
Partner with Business Development Underwriters, Premium Audit, Billing, Claims, and Risk Management teams.
Communicate with agents and occasionally insureds to support policy servicing and build strong cross-departmental working relationships.