Underwriting and Marketing Systems Analyst

Illinois Casualty Compa•Rock Island, IL

16h•$23 - $28

About The Position

Illinois Casualty Company is seeking an entry-level Underwriting and Marketing Systems Analyst to support the implementation of business and technology initiatives. The analyst translates operational needs into clear specifications, coordinates user acceptance testing, and validates system and website changes before rollout. The role liaises with Underwriting, Marketing, Product Development, Information Technology, and other stakeholders to ensure enhancements work as intended and provide a consistent experience for employees, agents, and policyholders. The analyst tests underwriting projects in the IDMS test environment, documents business workflows and requirements, manages issue trackers, and validates changes to the agent portal, policyholder portal, public website, and online rating tools. The position also monitors website content, coordinates enhancements, maintains project documentation and Policy Manager guidance, and may provide training or release notes. This is a full-time, entry-level position. The company offers work-from-home options with flexibility, stable income, short-term incentive bonuses, a 401(k) plan, comprehensive medical, dental, and vision coverage, and work-life balance.

Requirements

Ability to understand and test detailed insurance workflows, system rules, rating logic, forms, documents, and user permissions.
Ability to analyze information, identify inconsistencies, troubleshoot practical problems, and distinguish expected behavior from defects.
Strong written communication skills and ability to organize complex requirements into clear, specific, and testable instructions.
Ability to manage multiple projects, priorities, issue trackers, deadlines, and follow-up responsibilities with consistent attention to detail.
Ability to collaborate effectively with business users, developers, project owners, and department leaders and communicate testing concerns objectively.
Ability to protect confidential company, agent, policyholder, and system information and use test data appropriately.
Ability to interpret instructions provided in written, oral, diagram, workflow, and schedule form.

Nice To Haves

Experience in commercial insurance underwriting, marketing, policy administration, online rating, website administration, quality assurance, or business analysis.

Responsibilities

Plan, coordinate, and complete user acceptance testing for Underwriting projects in the IDMS test environment before production rollout.
Develop test plans and test cases reflecting end-to-end business workflows, including applicable new business, renewals, endorsements, cancellations, reinstatements, billing, printing, forms, rating, permissions, and downstream impacts.
Write project specifications documenting business objectives, current and desired workflows, system requirements, field behavior, user roles, notifications, reporting needs, dependencies, and acceptance criteria.
Manage Underwriting and Marketing issue trackers by documenting problems and enhancements, validating priority and scope, maintaining status and ownership, following up on open items, and confirming resolution before closure.
Test website changes across the agent portal, policyholder portal, public-facing website, and online rating tools, including navigation, content, forms, links, permissions, data display, mobile responsiveness, and IDMS integration.
Validate the accuracy and usability of website and online rating changes for agents, policyholders, employees, and other approved users.
Document testing results, defects, screenshots, examples, and replication steps; communicate discrepancies to project owners and developers and retest corrections.
Participate in project meetings, lessons-learned reviews, and post-rollout verification; identify trends and recommend improvements to specifications, testing practices, and project communication.
Monitor website content to ensure data, forms, personnel information, and other materials remain current and accurate.
Gather requirements from applicable departments and develop mock-ups to accompany specifications for website enhancements.
Maintain organized project records and supporting documentation in designated systems and repositories.
Provide training, release notes, or other user guidance for completed enhancements when assigned.
Update and maintain guidelines and instruction guides in Policy Manager.