Underwriting Analyst

NJ Compensation Rating & Inspection Bureau•Newark, NJ

18h•Hybrid

About The Position

The Underwriting Analyst administers the Bureau's classification program by reviewing and assigning workers' compensation classifications in accordance with approved Bureau rules, policies, and regulatory requirements. Working under general supervision, the position supports accurate application of classification rules and provides timely, accurate, and professional service to carriers, employers, producers, and internal stakeholders. The role is part of Rating & Underwriting Services, within Classification & Field Operations, and reports to the Manager, Classification & Field Operations. It is classified as non-exempt and is based in a hybrid work environment. Employees are expected to support continuous improvement, operational excellence, and exceptional customer service; maintain current knowledge of Bureau policies and procedures; and contribute to departmental and organizational objectives. The position description is not exhaustive, and additional duties may be assigned consistent with the role and operational needs of the Bureau.

Requirements

High school diploma or equivalent required.
Ability to interpret and apply established rules, procedures, and technical guidance.
Strong analytical, organizational, and problem-solving skills.
Strong attention to detail and accuracy.
Excellent written, verbal, and interpersonal communication skills.
Ability to prioritize work and meet established deadlines.
Proficiency with Microsoft Office applications and ability to learn Bureau systems and software.
Prolonged periods of sitting and working at a computer; frequent use of a computer, keyboard, and telephone.
Ability to communicate effectively in person, by telephone, and electronically.
Ability to occasionally lift and carry up to 15 pounds.

Nice To Haves

Associate's or Bachelor's degree preferred.
One to three years of administrative, insurance, customer service, or related business experience preferred.
Workers' compensation or property and casualty insurance experience is desirable.

Responsibilities

Review and process classification submissions in accordance with Bureau rules, policies, and procedures.
Analyze business operations and assign appropriate workers' compensation classifications.
Review supporting documentation to ensure accurate classification determinations.
Maintain accurate classification records and supporting documentation.
Process assigned transactions within established production and service standards.
Respond to inquiries regarding classification rules, procedures, and reporting requirements.
Research and resolve routine classification issues, escalating complex matters as appropriate.
Explain Bureau classification requirements clearly and professionally to internal and external stakeholders.
Participate in quality assurance activities to support the accuracy and integrity of classification records.
Assist with system testing, implementation activities, and production cycles.
Maintain current knowledge of Bureau classification rules, procedures, and industry developments.
Collaborate with Experience Rating, Ownership Administration, Test Audit, and other Bureau departments.
Participate in departmental projects and process improvement initiatives.
Perform other duties as assigned to support departmental and organizational objectives.