Undergraduate Student Technician

University of Texas at Austin

22h•Onsite

About The Position

At the Information Technology Office (ITO) Service Desk, you will be the first tier of tech and facilities support in classrooms throughout the College of Education! You will be responsible for walk-up inquiries that can involve checking out equipment, questions on how to operate equipment, creating tickets for full-time staff and more. This position can involve installing, maintaining, and configuring technology and furniture– which are skills that we are willing to teach the right candidates. Student tech’s work flexible hours between 8:00am-7:00pm Monday-Thursday and end at 5:00pm on Fridays. We are happy to work around class and multiple job schedules, but we would like for students to work a minimum of 10 hours with our office. At the ITO, we use our technology expertise to support College of Education faculty and staff with classroom, event, and facilities support. When you visit our vibrant office located in SZB on the UT Campus, you will find our student techs to be customer service driven, experts at multitasking, and detail-oriented in enacting effective solutions. Our team members are passionate about troubleshooting, collaboration, and time management. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team! This is an in-person position in the George I Sánchez (SZB) building. This position is open to current University of Texas undergraduate students. The Student Technology Assistant serves as a key member of the Information Technology Office (ITO) Service Desk and supports the College of Education through technology, classroom, facilities, and inventory operations. Reporting to the Service Desk Manager, this role provides frontline customer service, technical support, and operational assistance to faculty, staff, and students while contributing to the effective management of classrooms, equipment, and campus resources. The Student Technology Assistant helps foster a culture of exceptional customer service, collaboration, accountability, continuous learning, and proactive problem-solving, while developing technical and professional skills in a team-oriented environment.

Requirements

Must bring a positive and curious attitude (Willing to ask questions!)
Experience troubleshooting on the fly! (Figured out why your laptop did that weird thing? (That’s what we’re looking for!)
Customer Service communication skills (Greeting folks with a smile!)
Basic knowledge of audio/visual technology (Ever connected home wifi/gaming console? That counts!)
Some experience using tools or willingness to learn (Drills, sockets, sets, etc)
Willingness to lift up to 50 pounds, with support, when needed. (ex. projectors, imacs, desks)
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Microsoft Excel experience! (recording, sorting, and filtering important data, v-lookup)

Responsibilities

Effectively make and manage reservations for the College of Education.
Respond and create tickets for classroom support, reservation requests, equipment requests, and more.
Provide classroom support for faculty and staff in SZB and Bellmont (BEL) Hall.
Document new skills learned for future student techs.
Support the SZB Building Manager with installing, maintaining, and configuring technology and furniture.
Collaborate with ITO and Student Affairs staff as needed.
Use Microsoft excel to analyze data for Facilities and ITO.