Uncleared and Abandoned Cargo
About The Position
The Uncleared and Abandoned Cargo (UAC) Clerk handles low-complexity import and export container cases that have not been collected from the port, terminal, or rail after discharge. The primary goal is to recover charges or minimize MSC's costs while maintaining excellent customer service. This role involves communicating with customers and internal departments, following established procedures for UAC cases, and ensuring timely resolution of customer requirements regarding discounts, waivers, changes of consignee, re-exportation, and de-stuffing in warehouses. The clerk is also responsible for applying charges and fees with HQ approval, informing customers about cargo sale or destruction, and preventing UAC cases by prescreening high-risk bookings. This includes checking "high risk" bookings via the One Vision Compliance platform, assessing customer importance with Traffic and Trade departments, and verifying customer awareness and documentation for cargo pickup. If a high risk is identified, the clerk may request a security deposit, Letter of Indemnity, or reroute the shipment. In cases of abandonment, the clerk proceeds with salvage, destruction, or public auction as decided by authorities, and involves the Legal department for cost recovery if customers are uncooperative. The role also offers financial settlement options for customers with outstanding debts.
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Advanced attention to detail
- Intermediate communication skills
- Advanced customer orientation
- Fundamental decision making
- Advanced dependability
- Fundamental innovation
- Advanced organization skills & time management
- Intermediate proactivity
- Intermediate problem solving
- Advanced productivity
- Advanced team player
- Intermediate English
- Intermediate work under pressure
- Fundamental MS Excel with the ability to learn new software
- Authorization to work in the U.S.
Responsibilities
- Handles low-complexity UAC cases by communicating with customers and internal departments.
- Sends official UAC notifications to customers.
- Provides excellent customer service regarding discounts, waivers, change of consignee, re-exportation, and de-stuffing.
- Applies charges and fees with HQ approval.
- Informs customers about cargo sale or destruction.
- Prevents UAC cases by prescreening high-risk bookings.
- Checks "high risk" bookings using the One Vision Compliance platform.
- Assesses customer importance for screening with Traffic and Trade departments.
- Verifies customer awareness and documentation for cargo pickup.
- Requests security deposits, LOIs, or reroutes shipments for high-risk cases.
- Manages cargo salvage, destruction, or public auction in cases of abandonment.
- Involves the Legal department for cost recovery when customers are uncooperative.
- Offers financial settlement options for customers to pay debts in installments.
- Performs other duties as assigned.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
