Uncleared and Abandoned Cargo
About The Position
This role handles low-complexity cases of uncleared and abandoned import & export containers that have not been collected from the port/quay/terminal/rail after discharge. The primary goal is to recover charges or minimize MSC's costs while maintaining excellent customer service. The UAC Clerk will communicate with customers and internal departments, follow MSC procedures, and manage various aspects of UAC cases, including sending notifications, handling customer requests for discounts or waivers, managing changes in consignee, facilitating re-exportation, arranging de-stuffing in warehouses, and applying charges and fees with HQ approval. The role also involves preventing UAC cases by prescreening high-risk bookings, checking customer importance, verifying customer awareness of shipments and necessary documentation, ensuring commodity acceptance by receiving countries, and potentially requesting security deposits or Letters of Indemnity for high-risk shipments. In cases of abandonment, the clerk will proceed with cargo salvage, destruction, or public auction as directed by authorities. The role also involves involving the Legal department for cost recovery and offering financial settlement options to customers.
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
- Advanced attention to detail.
- Intermediate communication skills.
- Advanced customer orientation.
- Fundamental decision making.
- Advanced dependability.
- Fundamental innovation.
- Advanced organization skills & time management.
- Intermediate proactivity.
- Intermediate problem solving.
- Advanced productivity.
- Advanced team player.
- Intermediate English proficiency.
- Work under pressure: intermediate.
- Fundamental MS Excel skills with the ability to learn new software.
- Authorization to work in the U.S.
Responsibilities
- Handle low-complexity Uncleared and Abandoned Cargo (UAC) cases.
- Communicate with customers and internal departments to resolve UAC cases.
- Send official UAC notifications to customers as per MSC Geneva procedure.
- Provide excellent customer service regarding discounts, waivers, change of consignee, re-exportation, and de-stuffing.
- Apply charges and fees with the approval of Geneva HQ.
- Prescreen cases with high-risk factors to prevent UAC occurrences.
- Check high-risk bookings using the One Vision Compliance platform.
- Assess customer importance with the help of Traffic and Trade departments.
- Verify customer awareness of shipments and necessary documentation for clearance.
- Ensure commodities will be accepted by the receiving country with MSC overseas assistance.
- Request security deposits, LOI, or stop/reroute shipments for high-risk cases.
- Proceed with cargo salvage, destruction, or public auction in cases of abandonment.
- Involve the Legal department for cost recovery when customers do not collaborate.
- Offer financial settlement options for customers to pay debts in installments.
- Perform other duties as assigned.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
