Unclaimed Property Fraud Examiner (Claims Representative 2)

State of Oregon • Salem, OR

2d • $56,856 - $86,964 • Hybrid

About The Position

Oregon State Treasury is recruiting for the position of Unclaimed Property Fraud Examiner within the Trust Property Division. The Trust Property Division plays a key role in safeguarding unclaimed assets and reuniting them with their rightful owners. The Unclaimed Property Fraud Examiner plays a critical role by protecting program integrity, detecting and investigating fraudulent claim activity, and ensuring that public funds are safeguarded through strong risk‑management practices.

Requirements

• Three years of experience investigating, evaluating, and negotiating settlements of tort or property claims; OR
• Two years of the above experience and 45 term (30 semester) hours of postsecondary courses in such fields as Business Management, Insurance, Law Enforcement, Pre-Law, or Social Science; OR
• One year of the above experience and a bachelor's degree in such fields as described above.

Nice To Haves

• Experience conducting complex fraud investigations.
• Experience working on cases involving identity theft.
• Experience interpreting and applying laws, rules, and regulations.
• Experience providing high quality customer service to the public.
• Experience working with confidential or sensitive information while maintaining strict confidentiality standards.
• Respect – Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.
• Teamwork – Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.
• Flexibility – Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.
• Communication – Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.
• Initiative – Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.
• Critical Thinking – Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.
• Time Management – Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.
• Attention to Detail – Demonstrates accuracy and thoroughness when accomplishing tasks.

Responsibilities

• Conduct complex investigations into potentially fraudulent unclaimed property claims, including multistate and international cases.
• Develop and implement processes and procedures for fraud detection and investigation.
• Collaborate with law enforcement, attorneys, and other state programs on fraud‑related matters.
• Serve as a subject-matter resource for legal proceedings and fraud prevention efforts.
• Participate in fraud‑prevention initiatives with other states and NAUPA committees.
• Review internal controls to assess the effectiveness of fraud detection processes and recommend improvements.
• Verify and document key fraud‑related controls and evaluate risk‑mitigation measures.
• Coordinate with system vendors to identify and address system vulnerabilities related to fraud.
• Conduct KAPS system access audits and ensure appropriate documentation for system changes.
• Escalate questionable transactions for further review.
• Maintain professional relationships with internal and external stakeholders.

Benefits

• Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share)
• Robust paid leave package, such as vacation, personal business, holidays, sick leave, and floating day of leave
• PERS retirement benefits
• Support with training and development
• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Optional benefits include optional life, short & long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level