Unarmed Security Supervisor (Dallas Regional Office)

St. Moritz Security Services•Westlake, TX

About The Position

St. Moritz Security Services, Inc. is hiring an Unarmed Security Supervisor for its Dallas Regional Office. The position provides security services at assigned locations, with an emphasis on observing and reporting. Duties include monitoring and reporting activity; conducting foot, vehicular, golf cart, and/or bicycle patrols of applicable interior and exterior areas; reporting suspicious activity and persons; preparing detailed narrative and daily activity reports; enforcing post orders and site rules; and responding to emergencies requiring security assistance. The role carries out security services under the Post Order Manual and company policies, procedures, and management direction. Assignment-specific work may include customer service, loss prevention, retail security, lobby and visitor reception, elevator or loading dock security, and other safety and security functions. The supervisor must identify and report threats, hazards, and emergencies; document incidents and resolutions; contact appropriate site or field management; follow emergency response and use-of-force procedures; and meet company attendance, grooming, customer service, orientation, and training standards. The posted schedule is Saturday 7:00 AM–3:00 PM, Sunday and Monday 3:00 PM–11:00 PM, and Tuesday and Wednesday 11:00 PM–7:00 AM. Pay is $22.00 per hour. Five openings are listed.

Requirements

Valid Texas Guard Card.
Texas Level 2 certification.
Pass a background check and drug test.
Three years of supervisor security experience.
High school diploma or equivalent.
Ability to write effective, concise, and legible reports.
Strong customer service orientation and ability to interact professionally and courteously with people at all levels and de-escalate situations.
Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
Professional demeanor, articulation, independent judgment, and discretion.
Strong verbal and written communication skills.
Reliable transportation or access to public transportation to get to and from work on time.
A current state driver's license, a clean driving record as determined by SMSSI, and ability to safely operate a motor vehicle, golf cart, and/or bicycle may be required for assignments involving those vehicles.
Additional background screening, testing, and procedures may be required by some clients.

Nice To Haves

Prior experience in the security industry, law enforcement, military, and/or customer service is highly desired.
Experience in scheduling, operations, or other security-industry functions is a plus.
Supervisory experience is preferred.

Responsibilities

Execute security services according to the Post Order Manual, related policies and procedures, and direction from management.
Conduct walking patrols and, when assigned, vehicular, golf cart, and/or bicycle patrols of assigned areas.
Identify and report security threats, unsafe conditions, hazards, suspicious activity, and emergency situations.
Perform assignment-specific duties, which may include customer service, loss prevention, retail security, lobby and visitor reception, elevator security, and loading dock security.
Write detailed, accurate, and legible incident reports, including unusual activities and how issues were resolved; maintain daily activity reports.
Contact site supervision, field management, or other appropriate individuals as directed by post orders or as needed.
Know and implement site-specific policies and procedures, including appropriate emergency responses.
Follow company procedures and meet attendance, grooming, and customer service standards.
Participate in required company and site orientation and training programs.
Respond to incidents in accordance with post orders and the Use of Force Policy, take appropriate action, complete required reports, and notify appropriate parties promptly.
Conduct security, customer service, or support functions as directed by a supervisor or requested by the client.