UM Coordinator

Astiva Health • Orange, CA

6h

About The Position

Understands and follows Utilization Management Policies and Procedures pertaining to the referral process. Processes Prior Authorization-Referral requests that are received from PCPs and-or Specialty Providers. Responds to all incoming calls and/or follows up calls in a timely manner. Performs the necessary research for determining a satisfactory disposition. Voice mail is checked promptly after breaks and lunches. Works with the Membership Management and Claims and contracting Departments on an as needed basis. Documents all applicable notes, reminders, date/time stamps, initials etc. involved with the referral process. Accepts calls from physicians and/or their office staff, as well as health plan inquiries regarding referral status. When needed, performs the necessary research (i.e., tracks down the referral packet, etc.). Is able to achieve and maintain all applicable departmental production standards and goals. When time permits, all staff are expected to assist others within the department to facilitate workflow and the referral process. Verifies that the patient address in EZ-cap corresponds with prior authorization/referral request form. Recognizes health plan types and makes notation of any/all shared risk or other unique payors or providers as directed. Recognizes all referral types as well as level of urgency and performs accurate data entry within productivity standards. Regular and consistent attendance.

Requirements

• Medical Assistant (MA) certification required
• High school diploma or equivalent required
• Two years current experience in a medical office or health plan environment
• Current knowledge of medical coding and medical terminology
• Strong computer skills and proficiency in word processing
• Detail oriented, able to function under pressure and perform multi-tasks at any given time
• Excellent communication skills, verbal and written

Nice To Haves

• LVN Preferred

Responsibilities

• Processes Prior Authorization-Referral requests that are received from PCPs and-or Specialty Providers
• Responds to all incoming calls and/or follows up calls in a timely manner
• Performs the necessary research for determining a satisfactory disposition
• Documents all applicable notes, reminders, date/time stamps, initials etc. involved with the referral process
• Accepts calls from physicians and/or their office staff, as well as health plan inquiries regarding referral status
• Verifies that the patient address in EZ-cap corresponds with prior authorization/referral request form
• Recognizes health plan types and makes notation of any/all shared risk or other unique payors or providers as directed
• Recognizes all referral types as well as level of urgency and performs accurate data entry within productivity standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED