12761 - UKG Ready Customer Support Specialist - WFH

Distro • Georgia, GA

23d • Remote

About The Position

The Customer Support Specialist is responsible for providing expert-level support to clients using UKG Ready, with a strong emphasis on HR Core, Benefits Administration, system configuration, and ongoing maintenance. This role ensures clients receive high-quality assistance with HRIS functionality, benefit plan setup, open enrollment processes, workflows, permissions, and reporting. This position works within a ticket-based environment and requires strong analytical skills, excellent communication, and the ability to interpret client needs into correct system configurations.

Requirements

• Hands-on UKG Ready experience.
• Strong understanding of HR operations and common benefit plan structures.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
• In-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Advanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
• Highly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
• Sound decision-making abilities, including evaluating complex information and determining appropriate actions.
• Maintaining professionalism and composure while working with a variety of personalities and situations.
• Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
• Must be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• 2–5 years of experience supporting or administering UKG Ready (HR/Benefits focus).
• Background in HRIS, HR operations, benefits administration, or related fields.
• UKG Experience required.

Responsibilities

• Serve as the primary resource for support related to UKG Ready HR and Benefits modules.
• Review client-submitted tickets, gather requirements, and translate them into correct system updates or configurations.
• Troubleshoot issues related to: HR Core configuration, Benefits Administration (plan setup, rules, eligibility, deductions), Open Enrollment configuration, testing, and deployment, Workflow routing and approval processes, Role permissions and security setup, Standard and custom reporting.
• Configure benefit plans including medical, dental, vision, FSA, HSA, 401(k), and other client-specific offerings.
• Update and optimize HR settings, workflows, and security roles.
• Provide training to clients or internal teams as needed on HR Core, Benefits, reporting, and workflows.
• Assist with documentation, job aids, or internal knowledge articles to support consistent processes.
• Collaborate with cross-functional teams including Payroll and Implementation to resolve complex issues.
• Escalate technical issues appropriately while maintaining ownership of client communication.
• Participate in internal projects, system enhancements, or testing initiatives as assigned.
• Support process improvements and contribute to department efficiency initiatives.
• Assist other team members during high-volume periods, Open Enrollment season, or platform-wide changes.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.
• Represent the HRIS Support team in internal meetings or client calls when needed.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance
• Short term disability
• Long term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness
• Accident
• Cancer
• Hospital protection
• Legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED