UKG Ready HR Lead

Accenture • Miami, FL

2d • $54,400 - $196,000 • Hybrid

About The Position

As a UKG HR Lead & Escalation Manager, you will partner closely with cross-functional teams to help clients fully realize the value of their workforce management investment. You will play a key role in guiding operations, improving processes, and ensuring governance and compliance across client environments.

Requirements

• Minimum of 3 years of hands-on experience with UKG Ready HR Core and Value Add Modules (Performance, Compensation, Benefits, People Analytics, ACA, and Learning)
• Minimum of 3 years of advanced experience in U.S. HR compliance, including federal regulations and best practices
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Nice To Haves

• Team lead experience
• Experience working with offshore teammates
• UKG Ready Certifications
• Led customer escalations

Responsibilities

• Supporting and enabling team members to deliver high-quality solutions
• Leading the rollout of new processes and identifying opportunities to improve existing workflows
• Conducting audits to drive efficiency, accuracy, and compliance
• Maintaining governance standards and facilitating administrative oversight
• Strong experience with HR processes
• Ability to support all aspects of configuration, implementation, enhancement, and escalations
• Develop comprehensive functional and technical documentation, including training materials and implementation plans
• Analyze complex data sets and present insights in a clear, compelling manner to stakeholders
• Drive continuous improvement by developing new processes, methodologies, and tools based on practical experience and best practices
• Provide mentorship and knowledge transfer to consulting teams
• Lead escalation governance meetings and ensure all reporting and compliance requirements are met

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level