UK SMB Field Sales Team Manager

Elavon, Inc.•Minneapolis, MN

16d•Remote

About The Position

Elavon is expanding its direct SMB sales presence across the UK and is looking for a dynamic Sales Manager to recruit and lead a brand new Sales team. This is a rare opportunity to head up a newly formed, high-performing team targeting SMB /mid-market businesses. The role will play a pivotal part in shaping strategy, driving growth, and building lasting client relationships in a fast-paced, innovative environment. The purpose of this role is to support the sales team to win profitable new clients through sales of payment services into the SMB and Mid-market segment both directly and through partners. This includes identifying business opportunities based on expert knowledge of prospecting, merchants, markets, products and services, engaging with prospects throughout the buying cycle, particularly in the discovery phase, and supporting the creation/delivery of compelling proposals, negotiating/managing large and complex sales (including co-ordination of technical teams). The role also involves maintaining relationships with clients post-sale for a period of up to 12 months to continue to deliver VAS and maintain excellent levels of customer service, and developing and maintaining stakeholder relationships within referral and introducer partnerships (plus trade associations and other networks) to maintain an effective network to help promote sales.

Requirements

Performance focused creative thinkers: Individuals who can bring fresh perspectives and innovative solutions to the table.
Team Players: Collaborative professionals who thrive in a team-oriented environment.
People focused passionate Learners: Enthusiastic about continuous learning and staying ahead of industry trends, ready to support your team and to roll up your sleeves and get involved with merchants too.
Problem Solvers: Skilled at identifying challenges and developing effective solutions.
Commercial thinking and customer focus: able to think commercially to balance wider company goals alongside excellent service and products for our customers and to support your team in doing the same.
Control Function Disclosure: This role has been identified as Controlled Function (“CF 4 and CF7”) under the CBI Regulations. Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the role.

Nice To Haves

Experience in recruiting and leading a new sales team.
Experience in shaping strategy and driving growth in the SMB/mid-market segment.
Experience in building lasting client relationships in a fast-paced, innovative environment.
Expert knowledge of prospecting, merchants, markets, products and services.
Experience in negotiating and managing large and complex sales.
Experience in coordinating technical teams.
Experience in developing and maintaining stakeholder relationships within referral and introducer partnerships, trade associations, and other networks.
Experience in coaching and performance tracking.
Experience in pipeline building.
Experience in promoting diversity, equity, and inclusion within a sales team.

Responsibilities

Win profitable new clients through sales of payment services into the SMB and Mid-market segment both directly and through partners.
Identify business opportunities based on expert knowledge of prospecting, merchants, markets, products and services.
Engage with prospects throughout the buying cycle, particularly in the discovery phase and support creation/delivery of compelling proposals, negotiating / managing large and complex sales (including co-ordination of technical teams).
Maintain relationship with clients post sale and for a period of up to 12 months to continue to deliver VAS and maintain excellent levels of customer service.
Develop and maintain stakeholder relationships within referral and introducer partnerships (plus trade associations and other networks) to maintain an effective network to help promote sales.
Foster a culture of teamwork by actively promoting cross functional collaboration between sales and other departments such as Marketing, Credit and Risk, Sales Enablement and Account Management teams to drive revenue growth and improve customer satisfaction.
Lead by example in building strong relationships with internal stakeholders, encouraging open communication and facilitating joint problem solving to address customer needs and opportunities.
Organise and lead regular team meetings ensuring alignment on goals, sharing best practices, and providing ongoing feedback to enhance performance and maintain a collaborative work environment.
Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
Develop and implement customer focused sales strategies by deeply understanding client needs, ensuring tailored solutions, and consistently delivering exceptional service to drive long-term relationships and loyalty.
Empower the sales team to prioritise customer satisfaction by actively listening to feedback, addressing concerns promptly, and identifying opportunities to exceed expectations at every touchpoint.
Set clear, measurable sales targets and support the team to consistently achieve and exceed performance goals through effective coaching (including face to face), creating accountability, and performance tracking vs our minimum standards and KPIs.
Continuous reflection and analysis of sales data and market trends to identify opportunities for improvement.
Ensure the team remains focused on high impact activities i.e. pipeline building and spending time with clients and partners face to face.
Foster a results orientated culture by celebrating achievements, addressing performance challenges proactively and ensuring the team remains agile and responsive to changing business needs and opportunities.
Champion and role model an inclusive sales culture by promoting diversity, equity and inclusion within the team, ensuring all voices are heard, respected and valued while fostering a collaborative environment that encourages diverse perspectives and ideas.
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, behaviours and with Company Policy.
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.