UK SMB Field Sales Team Manager

Elavon, Inc. • Minneapolis, MN

12d • Remote

About The Position

Elavon, a wholly owned subsidiary of U.S. Bank, is expanding its direct SMB sales presence across the UK and seeks a Sales Manager to recruit and lead a newly formed sales team targeting SMB and mid-market businesses. The role will shape sales strategy, drive growth, and build lasting client relationships.

The manager supports the team in winning profitable new clients for payment services, directly and through partners. The team identifies opportunities through prospecting and market, merchant, product, and service knowledge; engages prospects throughout the buying cycle; helps create and deliver compelling proposals; and coordinates technical teams for large or complex sales. Following a sale, the team maintains client relationships for up to 12 months, promotes value-added services, and provides excellent customer service. The role also develops relationships with referral and introducer partners, trade associations, and other networks.

The manager fosters cross-functional collaboration, customer-focused selling, inclusion, ethical conduct, and appropriate risk management. They set measurable targets, coach and support performance, track results against standards and KPIs, and keep the team focused on pipeline building and face-to-face engagement with clients and partners. This position is designated as home-based remote and is identified as a Controlled Function (CF 4 and CF7) under CBI Regulations.

Requirements

• Ability to lead, support, and collaborate with a sales team in a team-oriented environment.
• Commercial thinking and a customer-focused approach, balancing company goals with excellent customer service and products.
• Ability to set measurable sales targets, coach performance, establish accountability, and track results against KPIs and minimum standards.
• Ability to identify business opportunities through prospecting and knowledge of merchants, markets, products, and services.
• Ability to engage prospects through the buying cycle and support compelling proposals and complex sales.
• Ability to identify challenges and develop effective solutions.
• Commitment to continuous learning and staying current with industry trends.
• Ability to support the team while also getting involved with merchants.
• Ability to collaborate with internal stakeholders and build effective working relationships.
• Ability to identify and manage risks in accordance with applicable laws, regulations, and company policy.
• High ethical standards, honesty, integrity, and authenticity.
• For this Controlled Function (CF 4 and CF7), the role holder must meet the applicable CBI Fitness and Probity Regime and Conduct Standards and provide requested due-diligence information and documentation.

Responsibilities

• Recruit and lead a new field sales team targeting SMB and mid-market businesses across the UK.
• Support the team in winning profitable new clients for payment services, both directly and through partners.
• Help the team identify business opportunities using knowledge of prospects, merchants, markets, products, and services.
• Support prospect engagement throughout the buying cycle, including discovery, proposal development and delivery, and negotiation of large or complex sales.
• Coordinate technical teams as needed for large and complex sales.
• Support post-sale client relationships for up to 12 months, including the delivery of value-added services and excellent customer service.
• Develop and maintain relationships with referral and introducer partners, trade associations, and other networks.
• Promote cross-functional collaboration with Marketing, Credit and Risk, Sales Enablement, and Account Management.
• Lead regular team meetings to align goals, share best practices, and provide ongoing feedback.
• Develop customer-focused sales strategies and empower the team to listen to customer feedback, address concerns, and identify ways to exceed expectations.
• Set measurable sales targets; coach the team, including face-to-face; create accountability; and track performance against minimum standards and KPIs.
• Analyze sales data and market trends to identify opportunities for improvement.
• Keep the team focused on pipeline building and face-to-face time with clients and partners.
• Build an inclusive sales culture in which diverse perspectives are respected and heard.
• Identify and manage risks in compliance with applicable laws, rules, regulations, and company policy.
• Maintain high ethical standards and comply with U.S. Bank's Code of Ethics and role-appropriate laws, regulations, policies, and procedures.

Benefits

• Continuous learning, coaching, and career advancement opportunities.
• Training, education support, and career progression pathways.
• Performance-based incentives for eligible employees, subject to relevant plan rules.
• Inclusive benefits focused on financial wellbeing, health, and wellness.
• Employee recognition programs.
• Market-competitive compensation with salary ranges aligned to industry benchmarks and internal equity standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed