UI Appeals Manager - Staff Spt
About The Position
The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future. The UI Appeals Manager performs a variety of functions related to the hearing and disposition of contested Unemployment Insurance cases adjudicated by the Tribunal.
Requirements
- Bachelor's degree in a related field from an accredited college or university and two (2) years in a managerial or supervisory role in the area of assignment; or six (6) years of experience in the area of assignment, including three (3) years in a managerial or supervisory role.
Nice To Haves
- Two or more years of experience supervising or training claims examiner
- Two or more years experience handling or processing appeals related to unemployment insurance claims
- Three or more years of customer service experience
- Ability to lead or supervise several teams at once
- Exceptional communications skills
- Strong critical thinking and analytical skills
- Ability to multi-task
- Independent problem solver
- Well organized with excellent computer skills (intermediate or higher in Microsoft Word and Excel)
Responsibilities
- Directs staff activities via subordinate supervisors to ensure program performance measures are met.
- Ensures compliance with federal and state laws, rules and regulations and department policies and procedures.
- Supervises, guides and/or provides instruction for the work assignments of subordinate staff.
- Manages a wide range of office administration duties for assigned function or program areas, duties may be complex in nature and may involve access to confidential information.
- Recommends policies, develops and implements procedures in accordance with departmental policy.
- Creates, plans and monitors training of subordinate staff.
- Researches, investigates, and/or reports program data or issues.
- Drafts documents, reports, or presentations.
- Represents program or unit, provides information and assistance to internal and external customers.
- Performs other duties as assigned.
Benefits
- Retirement and Savings Plans
- Health Insurance (multiple plans)
- Flexible / Voluntary Benefits
- Flexible Spending Accounts (healthcare and dependent care)
- Dental
- Vision
- Life
- Disability
- Long Term Care
- Legal
- Paid Time Off
- 13 Holidays
- Annual Leave
- Sick Leave
- Other Leave, including Parental Leave
- Employee Assistance Program
- Employee Discounts
- Employee Purchasing Program
- employee retirement plan
- paid holidays annually
- vacation and sick leave
- health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
