UGC Program Manager

Chief Detective

2d•$90,000 - $100,000•Remote

About The Position

Chief Detective is a performance marketing agency helping fast-growing startups and established retail brands scale revenue and acquisition through paid digital channels. Recognized as a top agency on Meta, we’re expanding rapidly across platforms including TikTok, Google, and CTV. We specialize in e-commerce and partner with leading direct-to-consumer brands in luxury apparel, beauty, health & wellness and lifestyle. Our clients include Rag & Bone, Ursa Major, Buck Mason, Frank & Eileen, TWP and more. About the Role: The UGC Program Manager owns the successful execution and continuous improvement of Chief Detective's User-Generated Content (UGC) program. Serving as the operational hub between clients, Growth Partners, Creative Strategists, creators, and internal production teams, this role is responsible for delivering high-quality creator content on time, on budget, and with exceptional communication throughout every stage of the process. Success in this role extends beyond campaign coordination. The UGC Program Manager is expected to build and maintain a reliable creator network, proactively solve operational challenges, improve internal processes, and create a best-in-class experience for both clients and creators. This role is ultimately accountable for ensuring our UGC program operates with consistency, transparency, urgency, and professionalism while continually evolving into a scalable, repeatable service offering.

Requirements

3+ years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations
Exceptional organizational and project management skills
Excellent written and verbal communication
Experience managing multiple concurrent projects
Strong negotiation and relationship management abilities
Ability to prioritize work in a fast-paced agency environment
High attention to detail and follow-through
Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, DocuSign

Nice To Haves

Familiarity with creator management platforms is a plus

Responsibilities

Own the sourcing, onboarding, and management of a diverse network of high-quality UGC creators capable of supporting client objectives across multiple industries.
Source and recruit creators aligned with client demographics and creative needs
Build and maintain an active creator database
Vet creators for quality, communication, reliability, and turnaround speed
Negotiate compensation and usage rights
Manage creator relationships throughout campaign lifecycles
Build a preferred roster of trusted creators for repeat engagement
Continually expand and diversify the creator network
Manage multiple simultaneous UGC programs from kickoff through final asset delivery. The UGC Program Manager should confidently manage approximately 5–8 active client programs simultaneously while maintaining exceptional organization and communication.
Coordinate creator outreach and selection
Manage product shipments and creator logistics
Distribute briefs and campaign requirements
Execute creator contracts through DocuSign
Track campaign milestones and deadlines
Collect, organize, and deliver creator assets
Coordinate revisions when necessary
Ensure campaigns remain on schedule
Serve as the operational point person for UGC campaign execution by maintaining proactive communication across internal teams and client stakeholders. No stakeholder should ever be surprised by the status of an active UGC campaign.
Provide timely campaign updates to Growth Partners and Senior Creative Strategists
Communicate campaign progress and risks to clients in coordination with account stakeholders
Escalate issues before they impact timelines
Recommend operational solutions whenever challenges arise
Ensure all stakeholders remain informed throughout campaign execution
Maintain a high standard of professionalism and responsiveness
Maintain the systems, documentation, and workflows that keep the UGC program operating efficiently.
Maintain project tracking within ClickUp
Organize creator documentation within Google Drive
Develop and maintain Google Docs, Sheets, and briefing templates
Execute creator agreements using DocuSign
Track creator performance and historical engagement
Ensure accurate documentation across every project
Monitor deadlines and proactively resolve bottlenecks
Help evolve Chief Detective's UGC offering through ongoing operational improvements.
Improve Standard Operating Procedures (SOPs)
Develop reusable documentation and templates
Build creator playbooks and onboarding materials
Document campaign learnings
Produce internal case studies highlighting successful creator partnerships
Identify operational inefficiencies and recommend improvements
Improve turnaround times while maintaining quality standards
Contribute to the long-term scalability of the UGC program