UC Systems Administrator

Pencor Services • Palmerton, PA

5d • Hybrid

About The Position

Pencor Services, Inc. is seeking a Systems Administrator to maintain, monitor, and configure their VoIP communications systems, 911 alerting solutions, and the communication hardware used by employees. This role has a 3-day work-from-home component, but the employee must reside in Pennsylvania and be able to come into the office when needed. A high-speed data connection (minimum 100 Mbps) and a quiet, dedicated office space are required. The position involves providing application support for customer engagement products, assisting the network team with QOS, zoning, and UC DHCP deployment configurations, and troubleshooting various communication services and hardware.

Requirements

• Associates Degree focusing on Networking or Telecommunications
• Valid PA Driver’s License and good driving record
• Established Residency in Pennsylvania
• Fundamental networking concepts, routing, DHCP and DNS
• Certification in either Avaya, MS or Cisco UC services
• Linux operating system experience
• Cisco Network Experience
• Ability to travel within our company footprint as needed
• Ability to come into the office in Palmerton as scheduled
• Must reside in Pennsylvania
• Must have a High Speed Data Connection with a Minimum of 100 Mbps
• Must have a quiet dedicated office space

Responsibilities

• Maintain, monitor, and configure VoIP communications systems.
• Maintain, monitor, and configure 911 alerting solutions.
• Maintain, monitor, and configure communication hardware used by employees.
• Provide application support for various customer engagement related products.
• Assist network team with QOS, zoning, and UC DHCP deployment configurations.
• Configure, monitor, and troubleshoot various 911 services.
• Deploy, configure, and troubleshoot PRI, SIP, and analog lines.
• Deploy, configure, and troubleshoot end-point voice devices.
• Provide application support for core VoIP solutions.
• Provide usage reports and call data as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree