Administrator - Systems

Casino and•Chicago, IL

7d•$60,875•Onsite

About The Position

This role provides technical assistance to users, including system setup, configuration, and troubleshooting. It involves Tier 2 and Tier 3 Help Desk support, ensuring security, backup, recovery, and disaster recovery policies are followed. The position requires administration and maintenance of Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies. Responsibilities also include monitoring and maintaining network infrastructure, managing system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates. The role supports virtualization environments, cloud-based services, and enterprise applications, along with routine system monitoring, capacity planning, and maintenance. Developing, maintaining, and testing backup and disaster recovery processes are key. The position involves creating and maintaining technical documentation, assisting with IT projects, and enforcing IT security standards. Other duties may be assigned.

Requirements

Technical assistance to users
System setup, configuration, and troubleshooting
Tier 2 and Tier 3 Help Desk support
Help Desk phone calls, email support requests, and ticket management
Security, backup, recovery, and disaster recovery policies and procedures
Administration and maintenance of Windows servers
Active Directory
Microsoft 365
Email systems
User accounts, permissions, and group policies
Monitoring and maintenance of network infrastructure (switches, wireless access points, VPN connectivity)
System performance management
Patch management
Antivirus protection
Vulnerability remediation
Operating system updates
Support for virtualization environments
Support for cloud-based services
Support for enterprise applications
Routine system monitoring
Capacity planning
Maintenance to ensure optimal system availability and reliability
Development, maintenance, and testing of backup and disaster recovery processes
Creation and maintenance of technical documentation, system diagrams, procedures, and inventory records
Assistance with IT projects, technology implementations, upgrades, migrations, and integrations
Enforcement of IT security standards
Assistance with compliance initiatives, audits, and risk mitigation efforts

Responsibilities

Provide technical assistance to users, including system setup, configuration, and troubleshooting.
Provide Tier 2 and Tier 3 Help Desk support, including coverage of Help Desk phone calls, email support requests, and ticket management.
Ensure security, backup, recovery, and disaster recovery policies and procedures are followed and maintained.
Administer and maintain Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies.
Monitor and maintain network infrastructure, including switches, wireless access points, VPN connectivity, and related services.
Manage system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates.
Maintain and support virtualization environments, cloud-based services, and enterprise applications.
Perform routine system monitoring, capacity planning, and maintenance to ensure optimal system availability and reliability.
Develop, maintain, and test backup and disaster recovery processes to ensure business continuity.
Create and maintain technical documentation, system diagrams, procedures, and inventory records.
Assist with IT projects, technology implementations, upgrades, migrations, and integrations.
Enforce IT security standards and assist with compliance initiatives, audits, and risk mitigation efforts.
Other duties may be assigned.