UC Systems Engineer

IT Veterans•Annapolis Junction, MD

4d•Onsite

About The Position

The Unified Communications (UC) Systems Engineer applies a systems engineering methodology to the design, integration, installation, interoperability, and maintenance of Unified Communications technologies. These technologies include telephony, video teleconferencing (VTC), chat platforms, IPTV, digital signage, mass notification systems, land mobile radio (LMR), audio-visual meeting management (AVMM), and Skype solutions. In addition to supporting the implementation and sustainment of these systems, the UC Systems Engineer is responsible for integrating commercial off-the-shelf (COTS) products and interfaces into both developmental and operational Unified Communications environments to ensure reliable, scalable, and interoperable solutions.

Requirements

Active TS/SCI clearance with Full Scope Polygraph
Technical Master’s Degree and Six (6) years’ experience or Associates Degree and Ten (10) years of experience
In lieu of an Associate’s Degree, an additional two (2) years’ experience is required for each area identified above
Must have solid technical background with a focus on IT systems

Nice To Haves

Experience as a systems engineer, with telecommunication, engineering, computer networking, computer science, electronics or communications on one or more IT platforms is preferred
A Degree in Computer Science, Computer Networking or Engineering, Electronics, Risk Management or a directly related field is required

Responsibilities

Prepare operational guides
Train Government customers in proper use of UC systems
Provide support for implementation, troubleshooting and maintenance of UC systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of UC systems
Provide assistance to users in accessing and using UC systems
Documents hardware software configuration management processes and procedures
Coordinate hardware installations across multiple sites
Maintain and develop the environment for hardware and software product build, staging, testing and integration
Apply concepts and define and implement hardware and software configuration management processes and procedures, such as creating product build scripts and procedures, and integrate those scripts with the hardware and software build process
Conduct analysis on UC systems by ensuring designs are cost efficient, able to be integrated, and reliable
Communicate with the other engineering personnel to coordinate the interrelated design and assure project completion
Designs, documents, and develops code for programmable devices
Analyze complex hardware systems, hardware design, architecture, network design and other technical hardware issues
Perform testing on equipment
Provide hardware maintenance support, both preventative and remedial
Deploy, install, and implement UC at Continental United States (CONUS) and Outside Continental United States (OCONUS)
Conduct site surveys
Streamline control system interfaces to be fully automated and maximizes user experience
Configure control systems, communications devices and peripheral equipment
Develop costing proposals for the program manager
Perform telecommunications punch block installation and maintenance for serial copper data paths
Interpret drawings, specifications, and other related documents
Design a wide variety of UC solutions including multi-level security systems, enterprise level collaboration systems, conference rooms, classrooms, command centers, auditoriums, digital signage, and streaming
Acts as equipment custodian and performs inventory asset management and accountability functions
Assist in defining and implementing hardware and software configuration management processes and procedures, such as creating product build scripts and procedures, and integrating those scripts with the hardware and software build process
Interpret facility and UC drawings from architects and facilities program managers
Organize and directs hardware and software version control processes and improve and maintain existing products
Provide technical leadership to level 1 and level 2 contractor engineers
Act as internal consultant providing technical guidance on complex projects
Organize and direct hardware installations
Develop UC installation schedules based upon equipment delivery, integration complexity, and customer priorities
Prepare drawings documenting as-built configurations
Organize and direct teams to address critical system failures
Provides identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems
Participates in analysis, design and new construction of next generation IT systems
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the development team