UA Cares Case Manager

University of Arkansas System • Fayetteville, AR

21h • Onsite

About The Position

The UA Cares Case Manager is a staff member within the Office of the Dean of Students portfolio and reports directly to the Director for UA Cares. The Case Manager assists in efforts to put students first and is a central part of the University’s effort to create an engaging campus environment by providing advocacy and support services that increase student engagement, success, retention/persistence, and graduation. This position is highly collaborative and plays a lead role in nonclinical student case management developing and implementing both long- and short-term response plans to address a wide range of student experiences and concerns. Examples include but are not limited to basic needs insecurity, physical and mental health, adjustment concerns, student safety, academic, personal/family crisis, and integration into campus life. The Case Manager works in consultation and collaborates with internal and external partners to provide students who may be experiencing difficulty and are unable to access services and needed resources. The Case Manager will also lead specific department initiatives and associated assessment efforts related to the ongoing development and maintenance of comprehensive resources including referral agencies, other on campus offices/departments, and other relevant resources for students. The Case Manager serves on various committees and has some after-hours responsibilities. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor's degree from an accredited institution of higher education
• Experience responding to and supporting mental health needs
• Knowledge of current research, trends, and best practices related to non-clinical case management programs and services
• Knowledge of the University environment and culture with the ability to work collaboratively with on and off-campus partners, including faculty
• Knowledge of federal, state, and local laws, policies, and regulations and their application in professional practice
• Skill in managing competing demands and navigating complex emergent situations with the flexibility to adapt to changing priorities and urgent needs
• Demonstrated ability to lead effectively and cultivate care, engagement, and collaboration among students, instructors, staff, and community partners who reflect the diverse identities present within the university community
• Demonstrated ability to effectively assist and support a large and diverse caseload of individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, and other disruptive or distressing life events through one-on-one meetings, referrals, service coordination, and other supportive interventions provided with care and sensitivity
• Ability to manage confidential/sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Master's degree in student development, higher education, counseling, or a related field from an accredited institution of higher education
• Higher education experience working with college age population

Responsibilities

• Assists in efforts to put students first and is a central part of the University’s effort to create an engaging campus environment by providing advocacy and support services that increase student engagement, success, retention/persistence, and graduation.
• Plays a lead role in nonclinical student case management developing and implementing both long- and short-term response plans to address a wide range of student experiences and concerns (e.g., basic needs insecurity, physical and mental health, adjustment concerns, student safety, academic, personal/family crisis, and integration into campus life).
• Works in consultation and collaborates with internal and external partners to provide students who may be experiencing difficulty and are unable to access services and needed resources.
• Leads specific department initiatives and associated assessment efforts related to the ongoing development and maintenance of comprehensive resources including referral agencies, other on campus offices/departments, and other relevant resources for students.
• Serves on various committees.
• Has some after-hours responsibilities.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level