Fayetteville Cares Navigator

Manna Church•Fayetteville, NC

7d•Onsite

About The Position

Fayetteville Cares serves as a Day Resource Center focused on providing support to those affected by homelessness, hunger, behavioral health challenges, and the everyday challenges of life. As a Fayetteville Cares team member, you are expected to support this mission by helping create an environment centered on dignity, hospitality, support, and next steps. The Safeguard Navigator is responsible for engaging Veterans and guests experiencing instability by providing intake, support, referrals, follow-up services, and connection to community resources through the Safeguard Veterans initiatives. The Safeguard Navigator helps create a welcoming and supportive environment while assisting guests with next steps related to behavioral health support, VA connections, housing resources, employment opportunities, and other community services. This role is relationship-driven and focused on building trust, encouraging stability, and strengthening community engagement.

Requirements

Ability to move throughout the Day Resource Center during assigned shifts
Ability to assist with setup, guest engagement, and operational support as needed
Google Mail/Apps/Docs
CareConfidence
Asana
MS Office
Safeguard Veterans software

Nice To Haves

Heart to serve Veterans and the community
Strong relational and communication skills
Ability to build trust with individuals experiencing instability or crisis
Calm, adaptable, and team-oriented mindset
Comfortable working in a fast-paced community environment
Ability to maintain professionalism and confidentiality

Responsibilities

Be a culture carrier of Fayetteville Cares
Engage Veterans and guests with dignity, respect, and compassion
Conduct intake, engagement, and follow-up support for guests participating in Safeguard initiatives
Assist guests with connection to community resources including: VA enrollment and support services, behavioral health resources, housing and shelter referrals, employment resources, transportation assistance
Build relationships with Veterans and guests experiencing instability or crisis
Assist with emotional regulation and de-escalation support using Safeguard training techniques
Complete required program documentation, reporting, and data entry in CareConfidence and other required systems
Collaborate with Fayetteville Cares staff, providers, volunteers, and community partners to support guest next steps
Participate in Safeguard training, supervision meetings, and required implementation activities
Assist with outreach and engagement efforts focused on identifying and connecting Veterans to support services
Support a welcoming, safe, and organized environment within the Day Resource Center
Network and collaborate with community organizations and Veteran-serving partners
Attend All Staff Meetings, Directed Fayetteville Cares Meetings, Safeguard Training & Supervision Meetings, and Staff Mentoring as directed