Cares Retention Advocate
MyPlanAdvocate
•$16 - $21•Remote
About The Position
At MyPlanAdvocate, we’re not just hiring—we’re building a mission-driven team passionate about helping Medicare beneficiaries stay informed, supported, and covered. We’re hiring Cares Retention Advocates to join our growing team. If you're licensed, customer-focused, and ready to do meaningful work while enjoying the flexibility of working from home—this is your opportunity.
Requirements
- Active health insurance license (multi-state preferred)
- 1–2 years of customer service, retention, or Medicare sales experience
- 2026 AHIP preferred
- Strong problem-solving and communication skills
Nice To Haves
- Bilingual (Spanish) a big plus
Responsibilities
- Make proactive outbound calls to resolve member issues and prevent disenrollment
- Handle inbound support with empathy and professionalism
- Conduct annual plan reviews and assist with re-enrollments
- Support plan changes, application updates, and collaborate with carriers/providers
- Maintain accurate CRM documentation and follow compliance workflows
- Assist with scheduling, verification, and campaign support as needed
Benefits
- Health Benefits
- 401(k)
- Bonus Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
