Tyson Center Guest Ambassador

Cirrus • Alcoa, TN

2d • Onsite

About The Position

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com

Requirements

• High school diploma required.
• Demonstrates professionalism
• Ability to work unsupervised
• Excellent communication and organizational skills
• Strong work ethic and critical thinking skills
• Attention to detail
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Ensures Exceptional Customer Service: Energizes the Cirrus Service Essentials, Strives to improve service performance., Anticipates guests' needs and responds promptly., Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations., Handles and deescalates guest issues and/or complaints

Nice To Haves

• An Associates or Bachelors degree preferred.
• 1-3 years of customer service, marketing, sales, hospitality and/or aviation preferred

Responsibilities

• Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
• Anticipate guests' needs and respond promptly
• Communicate the needs and observations of guests to other appropriate parties
• Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
• Support all departments and personnel to maintain positive company culture
• Coordinate with internal and external parties to ensure seamless experiences
• Act as a liaison between, to, and for all departments and the company as a whole
• Keep track of current personnel, company news, operations, and policies
• Provide support for any celebrations, escalations, or special circumstances in the customer experience
• Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)
• Responsible for all individuals signing-in for their visit: Individuals must sign the Patriot Act presented, Individuals should be presented with identification, Individuals should be escorted by a Cirrus employee
• Send, receive, and assist with mail/parcel shipments and maintain healthy relationships with the delivery drivers
• Shuttle and escort customers to various buildings on the Vision Center campus; arrange transportation as needed
• Monitor parking at each building and provide visitors with parking passes during their visit
• Keep track of building accessibility, both in personnel badge access and in building lock schedules
• Keep track of local employee perks, such as Zoo passes, Top Golf passes, and discount codes
• Provide coverage to other Guest Ambassador locations as needed
• Energize the Cirrus Service Essentials
• Strives to improve service performance
• Additional duties as required

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees