Turns Manager

Balfour Beatty • Hinesville, GA

9d

About The Position

The Turns Manager directs and oversees maintenance technicians and/or roads and grounds personnel within an assigned residential community. The role ensures that work meets company standards for quality, workmanship, and customer service across change-of-occupancy maintenance, resident service requests, and property work orders, while maintaining compliance with Fair Housing requirements. The manager oversees emergency and urgent work orders and coordinates with environmental and safety teams to ensure timely response, accurate documentation, and proper completion in Yardi.

The position provides management oversight of daily operations, financial reporting, inventory and procurement, customer service, recruitment, training, and employee performance. It also oversees grounds, maintenance quality, work-order metrics, environmental work-order documentation, safety compliance, and preventive maintenance programs for property systems and amenities.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of property and facilities management.
• Ability to use sound judgment when assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication and strong interpersonal skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Availability for night and weekend emergency call duty as needed.
• Strong understanding of work-order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate with environmental, safety, and operational teams.
• Valid state-issued driver's license and safe driving record.

Nice To Haves

• College courses or technical school training, relevant trade certifications, and licenses.
• Project management experience.
• Experience with Yardi property management software.

Responsibilities

• Manage daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for assigned maintenance, grounds, and work-order personnel.
• Direct and support grounds and landscaping teams to maintain properties according to company curb-appeal standards.
• Oversee maintenance work quality across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise employees on safety practices, lockout/tagout, PPE, and other applicable workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work-order response times, completion rates, and data accuracy.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to complete environmental work orders safely, promptly, and compliantly.
• Verify environmental work orders meet requirements and include complete technician notes, photos, and other required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee procurement of maintenance supplies and ensure Safety Data Sheets are current, accessible, and compliant.
• Prepare and maintain OSHA logs and current safety documentation.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance requests.
• Oversee the Comprehensive Facilities Management Process and adherence to procedures for service requests, preventive and scheduled maintenance, and follow-up actions.
• Manage preventive maintenance for HVAC systems, equipment, buildings, grounds, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company's ZERO Harm Journey Plan.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED