Turns Manager

Balfour Beatty Communities • Hinesville, GA

6d

About The Position

The Turns Manager oversees maintenance operations and a team of maintenance technicians and/or roads and grounds personnel within an assigned residential community. The role ensures change-of-occupancy maintenance, resident service requests, and property work orders meet company standards for quality, workmanship, and customer service, while maintaining compliance with Fair Housing requirements.

The manager oversees emergency and urgent work orders and works with environmental and safety teams to ensure timely response, accurate documentation, and proper completion in Yardi. The position also manages daily operations, financial reporting, inventory and procurement, customer service, staffing, training, and performance management. It supports safe, compliant, and effective maintenance of residential property facilities, infrastructure, grounds, and amenities.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills and strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Availability for night and weekend emergency call duty as needed.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate effectively with environmental, safety, and operational teams.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• College courses or technical school training.
• Relevant trade certifications and licenses.
• Project management experience.
• Experience with Yardi property management software.

Responsibilities

• Provide management oversight of daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for maintenance, roads and grounds, and work order staff.
• Direct and support grounds and landscaping teams to maintain properties and meet company curb appeal standards.
• Oversee the performance and quality of maintenance work across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise maintenance employees on general safety practices, lockout/tagout procedures, personal protective equipment, and other workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work order metrics, including response times, completion rates, and data accuracy.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to complete environmental-related work orders safely, promptly, and in compliance with requirements.
• Verify environmental work orders meet applicable requirements and contain complete documentation, including technician notes, photos, and required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee maintenance-supply procurement and ensure Safety Data Sheets are current, accessible, and compliant with regulatory requirements.
• Prepare and maintain OSHA logs and keep safety documentation current and compliant.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance requests.
• Oversee the Comprehensive Facilities Management Process, including procedures for service requests, preventive and scheduled maintenance, and follow-up actions.
• Manage preventive maintenance for HVAC systems, equipment, buildings, grounds, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED