Turndown Attendant

Marriott•Beverly Hills, CA

21h•Onsite

About The Position

This position involves responding promptly to guest requests and those from other departments. The attendant will fill and transport supply carts to assigned areas, enter guest rooms following proper procedures, and replace guest amenities and supplies. Responsibilities include replacing dirty linens and terry with clean items, making beds, folding terry, cleaning bathrooms, and removing trash, dirty linen, and room service items. The attendant will also check that all appliances are present and working, straighten desk items, furniture, and appliances, and dust, polish, and remove marks from walls and furnishings. Vacuuming carpets and performing floor care duties in guest rooms and hallways are also part of the role. Additionally, the attendant must follow all company and safety/security policies, report any issues, complete safety training, and properly store flammable materials. Maintaining a clean and professional appearance, ensuring confidentiality, and welcoming guests according to company standards are essential. The role requires supporting the team to reach common goals and ensuring adherence to quality expectations. Physical requirements include moving, lifting, carrying, and placing objects up to 25 pounds without assistance and over 25 pounds with assistance, pushing and pulling a loaded housekeeping cart, reaching overhead and below the knees, and performing tasks involving bending, twisting, pulling, and stooping. The attendant must be able to stand, sit, kneel, or walk for an extended period, and manipulate objects of varying size and weight with fine motor skills and hand-eye coordination. Other reasonable duties as requested by supervisors are also expected.

Requirements

No high school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.