Turndown

The Gasparilla Inn•Boca Grande, FL

1d•Onsite

About The Position

The Turndown Attendant performs routine duties in the cleaning and servicing of rooms in and around the property under the supervision of the housekeeping supervisor. The Turndown Attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly, and should also be able to address guest requests and problems.

Requirements

Attention to Detail
Professional Attitude

Nice To Haves

1 month of luxury resort experience
High School Diploma

Responsibilities

Adheres to the Gasparilla Inn 4 Steps to Memorable Service.
Exhibits the Gasparilla Inn’s Core Values.
Greets each guest with enthusiasm.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
Provide turndown service to designated rooms on assignment sheet.
Empty trash containers.
Remove all dirty terry and linen and replace with clean ones to designated layout.
Assist Houseman, Housekeeping Supervisors, Turndown Attendant, Room Attendants and Laundry Attendants with their job function to ensure optimum service to guests.
Promote positive internal and external guest relations at all times.
Foster and promote a cooperative working environment, maximizing productivity and employee morale.
Replaced soiled bed sheets and make up bed; turndown bed to hotel standards.
Replace specified items in designated locations (turndown amenity/cards, weather forecast card, turn down candy, TV and remote control).
Set lighting and thermostat to predetermined levels.
Remove Room Service trays/tables/items from room to elevator servicing areas.
Ensure security of guest room access and hotel property.
Rehang/refold clothes.
Remove soil, dirt, soap-build up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Clean guest rooms as assigned following all departmental procedures and standards as specified in Room Attendant description.
Update status of rooms cleaned and turned down on assignment sheet.
Return and restock cart at end of shift.
Empty vacuum bag and wipe vacuum clean.
Ensure security of any assigned guest room keys.
Handle guest complaints by following the instant pacification procedures ensuring guest satisfaction.
Adhere to all safety and security standards for the proper use of all equipment.
Be aware of all surroundings so as to prevent accidents and not damage property.
Report any damages or maintenance problems to the Supervisor.
Immediately turn over any lost and found items from guest rooms to the Supervisor.
All other duties as assigned.