Turndown Attendant
About The Position
The Turndown Attendant is responsible for cleaning and servicing guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards. This role involves making beds, changing linens, replenishing amenities, and maintaining the cleanliness of all surfaces and fixtures. The attendant will also perform evening turndown service, inspect rooms for readiness, report maintenance issues, and ensure the organization of housekeeping supplies. A key aspect of the role is responding promptly to guest requests and collaborating with various hotel departments to ensure a seamless guest experience. The position requires upholding luxury hospitality standards through professionalism, attention to detail, and excellent guest service, while meeting productivity standards and completing assigned room quotas.
Requirements
- Previous housekeeping, hotel, cleaning, hospitality, or guest room attendant experience preferred
- Luxury hotel or upscale hospitality experience preferred
- Strong attention to detail and organizational abilities
- Ability to work efficiently in a fast-paced environment while maintaining quality standards
- Ability to work independently and collaboratively within a team-oriented environment
- Strong communication and guest service skills
- Ability to follow instructions, operational procedures, and cleaning standards consistently
- Professional appearance and positive attitude required
- Ability to maintain confidentiality and professionalism regarding guest information and belongings
- High school diploma or equivalent preferred
- Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
- Must be legally authorized to work in the United States
Responsibilities
- Clean and service guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards
- Make beds, change linens, replenish towels, toiletries, and guest room amenities according to hotel procedures
- Dust, vacuum, sanitize, mop, and maintain cleanliness of furniture, fixtures, floors, windows, mirrors, and surfaces
- Carry out evening turndown service.
- Inspect guest rooms to ensure cleanliness, presentation, functionality, and readiness for arriving guests
- Report maintenance concerns, safety hazards, missing items, or damaged equipment promptly to leadership
- Maintain organization and cleanliness of housekeeping carts, storage rooms, linen closets, and operational work areas
- Respond promptly and professionally to guest requests and housekeeping service needs
- Follow established cleaning procedures, chemical handling guidelines, sanitation standards, and workplace safety procedures
- Ensure proper handling and security of guest belongings and hotel property at all times
- Support deep cleaning projects, VIP arrivals, special requests, and turndown service operations as assigned
- Collaborate effectively with Housekeeping leadership, Engineering, Front Office, and operational teams to support seamless guest experiences
- Maintain productivity standards and complete assigned room quotas within established timeframes while upholding quality expectations
- Uphold luxury hospitality standards through professionalism, appearance, attention to detail, and guest service excellence
- Perform additional duties as assigned to support hotel operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
