JW Marriott Turndown Attendant
AHC Hospitality•Grand Rapids, MI
•Onsite
About The Position
The turndown attendant is a key individual in providing a 4 diamond experience through our evening refresh service. The turndown attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.
Requirements
- Must be reliable; willing to work weekends and holidays
- Must be able to refresh 50-60 rooms per shift and average under 5 minutes per room
- Able to use different types of chemicals
- Requires the ability to work independently and follow directions as assigned by supervisors
- Must assist with deep cleaning projects throughout the hotel as assigned
- Must be fully trained and able to clean rooms
- Must keep cart clear of unapproved items to avoid damage
- Is regularly required to stand, walk, and run.
- Must be able to be on one's feet up to 8 hours per day.
- Is required to use hands and fingers to handle or feel objects.
- Is required to frequently reach with hands and arms.
- Is regularly required to talk or hear, taste, or smell.
- Is occasionally required to sit and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
Nice To Haves
- High school diploma or equivalent preferred
- Related experience is preferred.
Responsibilities
- Refresh guest rooms by hitting 23 key points in the room
- Keep a consistent pace of less than 5 minutes per room to ensure that 50-60 are completed within the 4 ½ hours allowed for service
- Deliver all guest requests within 15 minutes
- Work independently, in assigned section, to complete the daily assignment
- Report maintenance issues in rooms to AYS and housekeeping supervisor
- Perform deep cleaning projects throughout the hotel to ensure a pristine environment for the guests
- Must be able to sweep, mop, and use laundry equipment
- Perform any other tasks as assigned by the supervisor
Benefits
- discounted downtown parking
- free employee meals
- hotel and restaurant discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
